I bought the HoT: Digital Deluxe Upgrade via the Black Lion Trading Company. I received a chest and a welcome to HoT but when I go to create a revenant it says I need to upgrade to HoT. Even going to “My Account” tells me I haven’t upgraded. Has anyone encountered this issue?
Did you buy the upgrade with gems? That’s not the Heart of Thorns expansion, you need to buy the expansion (which is not available with gems) to access expansion content. What you probably bought is the digital deluxe upgrade of Heart of Thorns which offers some extras:
Additional Character Slot
Heart of Thorns Glider Skin
Miniature Revenant Rytlock
Revenant Finisher for PvP and WvW
Mordremoth’s Bane Guild Hall Decoration
That’s NOT the actual expansion. It’s weird that the gem store allows you to buy the digital deluxe upgrade when you don’t have the expansion.
Did you buy the upgrade with gems? That’s not the Heart of Thorns expansion, you need to buy the expansion (which is not available with gems) to access expansion content. What you probably bought is the digital deluxe upgrade of Heart of Thorns which offers some extras:
Additional Character Slot
Heart of Thorns Glider Skin
Miniature Revenant Rytlock
Revenant Finisher for PvP and WvW
Mordremoth’s Bane Guild Hall Decoration
That’s NOT the actual expansion. It’s weird that the gem store allows you to buy the digital deluxe upgrade when you don’t have the expansion.
If a dev or someone taking major suggestions is reading this, apparently this needs to be dumbed down for people coming back to the game after a long break.
You should contact support and talk to them. It may not be too late to get a refund then buy the expansion. (And yes. An upgrade to the expansion shouldn’t be available unless you own the expansion)
Edit: dont reverse the charges. That will cause your account to be permanently banned.
Be careful what you ask for
ANet may give it to you.
It seems people are confused. It is possible to buy HoT in-game through the gem store for real money. You can also buy a deluxe upgrade for gems in the gem store, but you can only see the HoT deluxe upgrade if you already own HoT.
Assuming you purchased HoT, as shown below, it’ll take around 4 days to fully unlock. Also, exit the game and log back in.
It seems people are confused. It is possible to buy HoT in-game through the gem store for real money. You can also buy a deluxe upgrade for gems in the gem store, but you can only see the HoT deluxe upgrade if you already own HoT.
Assuming you purchased HoT, as shown below, it’ll take around 4 days to fully unlock. Also, exit the game and log back in.
Unfortunately…that isn’t the one I chose. I didn’t realize there was a difference. It said Digital Deluxe Upgrade so I assumed that is what it was and it was just as spendy as the on sale one.
You should contact support and talk to them. It may not be too late to get a refund then buy the expansion. (And yes. An upgrade to the expansion shouldn’t be available unless you own the expansion)
Edit: dont reverse the charges. That will cause your account to be permanently banned.
I contacted them and they just said, “Well you purchased gems and all is well then.” Paraphrasing of course. I tried to explain what happened and they just said I only purchased gems and not the upgrade and when I tried to ask anything further…its crickets. Looks like I have to take the hit. :’(
No, you don’t. You can reply to their response and ask for a supervisor. Update your ticket with any additional information you feel is pertinent.
If you continue to have issue, you can post your ticket number in the Account Support Sticky, ‘Tickets for Review’.
Good luck.
Edit: The items shown on your screenshot are very odd. A Heroic Chest only comes with an upgrade to Digital Deluxe for the Core game, and only for those players who own the Heroic Edition. I’ve never seen ‘Bag of Laurels’ or ‘Bag of Mystic Coins’ in any upgrade.
I checked the gem store descriptions. They all appeared pretty clear to me.
I don’t know. If the package requires Heart of Thorns, it should say it requires Heart of Thorns in the description. Sure it’s clear if you already know what’s what. I can see how this could confuse people.
No, you don’t. You can reply to their response and ask for a supervisor. Update your ticket with any additional information you feel is pertinent.
If you continue to have issue, you can post your ticket number in the Account Support Sticky, ‘Tickets for Review’.
Good luck.
Edit: The items shown on your screenshot are very odd. A Heroic Chest only comes with an upgrade to Digital Deluxe for the Core game, and only for those players who own the Heroic Edition. I’ve never seen ‘Bag of Laurels’ or ‘Bag of Mystic Coins’ in any upgrade.
No, you don’t. You can reply to their response and ask for a supervisor. Update your ticket with any additional information you feel is pertinent.
If you continue to have issue, you can post your ticket number in the Account Support Sticky, ‘Tickets for Review’.
Good luck.
Edit: The items shown on your screenshot are very odd. A Heroic Chest only comes with an upgrade to Digital Deluxe for the Core game, and only for those players who own the Heroic Edition. I’ve never seen ‘Bag of Laurels’ or ‘Bag of Mystic Coins’ in any upgrade.
How many Gems did you spend for your upgrade?
2000 gems
That is the cost of the Core Digital Deluxe Upgrade. The Heart of Thorns upgrade is 2400 Gems.
You will need to inform the CS Team you mistakenly purchased the Core Digital Deluxe upgrade, and that you wanted to purchase the expansion, Heart of Thorns.
If you had already purchased Heart of Thorns Standard Edition, you would have seen 2 different upgrade packages in the Gem Store; one for the Core game and one for the expansion.
I checked the gem store descriptions. They all appeared pretty clear to me.
I don’t know. If the package requires Heart of Thorns, it should say it requires Heart of Thorns in the description. Sure it’s clear if you already know what’s what. I can see how this could confuse people.
They all say “Upgrade your account to (whatever the upgrade you select) and receive”. Seems pretty clear to me that they’re referring to the items only. Only so much can be done and I find it pretty difficult to add enough safeguards to prevent people from buying stuff that they don’t read the descriptions of beforehand.
HoT upgrade sells for 2400 gems according to the wiki. The OP bought the core deluxe upgrade and not the HoT one. Evidenced more by them receiving the heroic chest which doesn’t come with the HoT deluxe upgrade.
So again, this is just an issue of someone not reading what they were buying beforehand.
Just checked ingame on a core alt account. You bought the digital deluxe upgrade for the core game. It also lists what it contains and HoT is never mentioned. Pretty clear imo.
Checked again on an account without HoT. It’s not available as I do not see it in the upgrades section.
Makes sense. I didn’t have an account without HoT to check but it’s a good thing it’s not available, thanks for the clarification. So it was just an OP error.
Which is why the CS Team stated the OP did not purchase the Heart of Thorns upgrade.
He/she needs to update their ticket to explain what really happened, and ask for assistance. Hopefully, he/she did not unlock anything that can not be destroyed.
The only way to make things clearer in the description would be to state, “this is an upgrade to core accounts; the base Heart of Thorns expansion can only be purchased with cash”
John Smith: “you should kill monsters, because killing monsters is awesome.”
Checked again on an account without HoT. It’s not available as I do not see it in the upgrades section.
Makes sense. I didn’t have an account without HoT to check but it’s a good thing it’s not available, thanks for the clarification. So it was just an OP error.
The only way to make things clearer in the description would be to state, “this is an upgrade to core accounts; the base Heart of Thorns expansion can only be purchased with cash”
Just checked ingame on a core alt account. You bought the digital deluxe upgrade for the core game. It also lists what it contains and HoT is never mentioned. Pretty clear imo.
Guess I’m an idiot because I can see how it’s easy to make the mistake.
Which is why the CS Team stated the OP did not purchase the Heart of Thorns upgrade.
He/she needs to update their ticket to explain what really happened, and ask for assistance. Hopefully, he/she did not unlock anything that can not be destroyed.
Where was this stated?
I haven’t used any of it but I don’t think they want to help. I tried once. I’ll try another ticket.
She We have three accounts and I just happen to be playing on the one with the Mr. in the tag. Since I’m the only one playing now I wish I could change it. Hehe!
The only way to make things clearer in the description would be to state, “this is an upgrade to core accounts; the base Heart of Thorns expansion can only be purchased with cash”
People don’t read descriptions. They need to change the name, like Heroic Pack. If they kept the name, they need to put the HoT upgrade right next to it, but locked like the other HoT items, though it’d likely be the same problem as they ignore it.
We have three accounts and I just happen to be playing on the one with the Mr. in the tag. Since I’m the only one playing now I wish I could change it. Hehe!