Guild Wars 2

Here is my idea about getting a good feedback from us, the players:

After each beta weekend, why don’t you send us an email with a survey, where you can ask us whatever you want to know about our experience in game and we will answer as specific as possible?
I think you’ll receive a good quality feedback and it’s an additional source of feedback beside the forum and support.

Possibly, but it would take an age to sift through all that feedback and then allocate to the right dept.

Forums (in theory) will be more focussed and easy to sift through. Even in the chaos of the GW2 forums, it would still be quicker to locate the necs feedback than to o through a mountain of surveys

Actually I think it would be much easier to filter all the answers and get a percentage of info they need from surveys, I am not saying they should focus only of surveys, but it might be a reliable source of feedback

Ztepam.9327:

Actually I think it would be much easier to filter all the answers and get a percentage of info they need from surveys, I am not saying they should focus only of surveys, but it might be a reliable source of feedback

The problem is that you need to ask questions, and to get a percentage you need to have closed question with multiple choice. So it is not proper feedback but guided feedback.

for example asking “on a scale of 1-10, how much did you enjoy this BWE?” only tells how much people enjoyed it, but not why they did or why they did not.

So if the feedback is that the smokescale is too OP (I’m not saying it is, I love it but jsut an example). You need a direct question asking bout the difficulty of the smokescale. That means that true reasons for liking or disliking are not surfacing, cause you can’t ask questions bout every single detail.