Just another unhappy customer.

Just another unhappy customer.

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Posted by: Josh XT.6053

Josh XT.6053

I know, everyone is probably tired of these posts of “Screw you guys! I’m quitting!” Well, I’m not quitting, but I am an unhappy customer.

I’ve enjoyed the new class specializations, but they don’t make up for how cheated I feel when it comes to my guild and WvW.

I ran a small guild with 15-20 members, usually no more than 5 of us online at a time and we used to run small man WvW groups. The guild system the way it used to be made it kind of hard or semi-expensive for us to build up to being able to have WvW guild buffs and the ability to create guild catapults. The ability to be able to claim a camp for +5 supply and the ability to build a guild catapult for 25 supply was great before.

Now, I can no longer +5 supply even though I earned/paid for the ability to do that before because I don’t want to put in an insane amount of PvE hours and TONS of money to upgrade my guild.. To add insult to injury, they upped the supply cost for guild catapults to 50 supply, which then made the price of my guild catapults worth 1/4 within hours of what they were before patching to HoT…

Wanna know what put the nail in the coffin? These over-sized WvW maps. The new maps are beautiful, but they’re too big. It takes forever to get from one place to another, the keeps are bigger than Stonemist castle on EBG by probably 3x the size, towers are the size of keeps on EBG. Also, if you’re going to have a map with that many cliffs and huge falls, why not add in the gliding ability? I would be perfectly fine with those maps if gliding was possible there, it takes too much time to walk around all these huge cliffs…

All in all, they did what they’ve set out to do for a long time, they forced my WvW guild to move to being a PvP guild. We’ve completely quit WvW which was our favorite game mode because we were forced to, we don’t have the option to just adapt being a guild that typically runs 5 people..

The class specializations are awesome, I’ll give credit where it is due there – I am very impressed with those and I’ve greatly enjoyed playing my Tempest, Chronomancer, Berserker, Dragonhunter and Herald in PvP.

Whoever worked on those class specializations needs a pay raise, whoever worked on WvW and guild changes needs fired. If it was the same people, they should be sensible enough to fix the problems they created.

I don’t understand how any company can be ran and not care about their customers. I’m not the first person to present these complaints, I know I won’t be the last either. The fact that we’re being ignored just makes me want to never do business with you guys again.

Asphyxia [XT] – Fort Aspenwood Roamer
Twitch Stream – AsphyxiaXT
My Builds at Asphyxia.tv/builds

Just another unhappy customer.

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Posted by: zenleto.6179

zenleto.6179

That took two hours. Are we really getting that blase?

Fire up the Hyperbowl ma, we’re going to town!

Would you like some hard cheeze with your sad whine?

Just another unhappy customer.

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Posted by: Zoltar MacRoth.7146

Zoltar MacRoth.7146

That took two hours. Are we really getting that blase?

ikr. Standards are slipping. I’m even starting to see “I’m quitting” posts without any “give me your lootz” on them. Where has the work ethic gone…?

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Posted by: DoctorDing.5890

DoctorDing.5890

He said he wasn’t quitting…

Just another unhappy customer.

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Posted by: Josh XT.6053

Josh XT.6053

Yeah I mean, reading is really hard I guess since I did say I’m not qutting lol. Just annoyed, and I have no stuff to give even if I was quitting. All my stuff is account bound, my 10 full ascended sets about 30 ascended weapons and 2 legendaries between 15 level 80 characters.. Which is the real reason I’m not quitting, I have a bit too much time and money invested and I feel that as a good customer, I should be taken care of as such. My opinion should be heard and I think I at least deserve a response if nothing else.

Asphyxia [XT] – Fort Aspenwood Roamer
Twitch Stream – AsphyxiaXT
My Builds at Asphyxia.tv/builds

Just another unhappy customer.

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Posted by: Sicarius.4639

Sicarius.4639

Yeah I mean, reading is really hard I guess since I did say I’m not qutting lol. Just annoyed, and I have no stuff to give even if I was quitting. All my stuff is account bound, my 10 full ascended sets about 30 ascended weapons and 2 legendaries between 15 level 80 characters.. Which is the real reason I’m not quitting, I have a bit too much time and money invested and I feel that as a good customer, I should be taken care of as such. My opinion should be heard and I think I at least deserve a response if nothing else.

Don’t know why anyone would want your stuff, from what I can tell everyone should be full to the brim on everything as it’s so easy to get with zero grind required. Would be like a metaphorical pee in the ocean to most…

Just another unhappy customer.

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Posted by: Vayne.8563

Vayne.8563

Yeah I mean, reading is really hard I guess since I did say I’m not qutting lol. Just annoyed, and I have no stuff to give even if I was quitting. All my stuff is account bound, my 10 full ascended sets about 30 ascended weapons and 2 legendaries between 15 level 80 characters.. Which is the real reason I’m not quitting, I have a bit too much time and money invested and I feel that as a good customer, I should be taken care of as such. My opinion should be heard and I think I at least deserve a response if nothing else.

There are tens of thousands of good customers. Should Anet answer them all? What kind of response do you deserve?

What should they say to you?

I’ve probably spent more money than most on this game and I don’t think I’m entitled to a dev response when I’m unhappy.

Just another unhappy customer.

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Posted by: Kraggy.4169

Kraggy.4169

Yeah I mean, reading is really hard I guess since I did say I’m not qutting lol. Just annoyed, and I have no stuff to give even if I was quitting. All my stuff is account bound, my 10 full ascended sets about 30 ascended weapons and 2 legendaries between 15 level 80 characters.. Which is the real reason I’m not quitting, I have a bit too much time and money invested and I feel that as a good customer, I should be taken care of as such. My opinion should be heard and I think I at least deserve a response if nothing else.

There are tens of thousands of good customers. Should Anet answer them all? What kind of response do you deserve?

What should they say to you?

I’ve probably spent more money than most on this game and I don’t think I’m entitled to a dev response when I’m unhappy.

Given the large number of players posting very reasonable criticisms about HOT then yes, I think they (we) do deserve some kind of response from Anet, if only to explain why they took a game many loved (GW2) and turned into something very different (GW3).

Just another unhappy customer.

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Posted by: Vayne.8563

Vayne.8563

Yeah I mean, reading is really hard I guess since I did say I’m not qutting lol. Just annoyed, and I have no stuff to give even if I was quitting. All my stuff is account bound, my 10 full ascended sets about 30 ascended weapons and 2 legendaries between 15 level 80 characters.. Which is the real reason I’m not quitting, I have a bit too much time and money invested and I feel that as a good customer, I should be taken care of as such. My opinion should be heard and I think I at least deserve a response if nothing else.

There are tens of thousands of good customers. Should Anet answer them all? What kind of response do you deserve?

What should they say to you?

I’ve probably spent more money than most on this game and I don’t think I’m entitled to a dev response when I’m unhappy.

Given the large number of players posting very reasonable criticisms about HOT then yes, I think they (we) do deserve some kind of response from Anet, if only to explain why they took a game many loved (GW2) and turned into something very different (GW3).

But they’re not all posting the same complaint. There are several complaints I’ve seen and not all of are the same.

A handful of people have posted HoT is too hard. More people have probably posted about grinding. Less people have posted about mini games and jumping puzzles.

I don’t know that there’s been more than 100 posts on any one point or at least, not 100 posts by 100 different people about any one thing.

If 500,000 people are playing the game and 100 have posted complaints, I’m not so sure that there’s as big an issue as you say. There might be, but there might not be too.

Keep in mind I run a casual guild and have none of these complaints in my guild (but I do have some others that don’t appear here).

And I have a few complaints of my own.

But unless there are thousands of people all saying the same thing, and I haven’t seen that, then I’m not sure why you think they deseve a response.

Let’s also keep in mind that people who complained about Fractal rewards recieved a response and people who complained about WvW rewards have been acknowledged and are awaiting further response.

Let’s also not for get that people who complained about 400 hero points to get their elite specialization unlocked have not only received a response, but the game has been altered for them.

Some early hero points have been changed to veterans from champs or communes.

And let’s not forget some of the gating complained about has been removed from the personal story.

People are acting like Anet has done and said nothing to all complaints. This is demonstrably untrue.

Just another unhappy customer.

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Posted by: Josh XT.6053

Josh XT.6053

Doesn’t have to be a “dev”, but a representative of the company at least. Customer service is a requirement of any company that has customers. If I buy something from Amazon and I’m mad about it, I tell them and they reply to me and try to rectify the situation.

What makes this company different? I pay for a product, I expect said product to be supported by some form of customer service and there is none to be found.

Asphyxia [XT] – Fort Aspenwood Roamer
Twitch Stream – AsphyxiaXT
My Builds at Asphyxia.tv/builds

Just another unhappy customer.

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Posted by: Josh XT.6053

Josh XT.6053

Oh and please tell me more about how I am the only person who feels this way about this expansion that I spent my hard earned dollars on. Go look around the forum, there are thousands of posts like mine.

Asphyxia [XT] – Fort Aspenwood Roamer
Twitch Stream – AsphyxiaXT
My Builds at Asphyxia.tv/builds

Just another unhappy customer.

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Posted by: Vayne.8563

Vayne.8563

Doesn’t have to be a “dev”, but a representative of the company at least. Customer service is a requirement of any company that has customers. If I buy something from Amazon and I’m mad about it, I tell them and they reply to me and try to rectify the situation.

What makes this company different? I pay for a product, I expect said product to be supported by some form of customer service and there is none to be found.

If you post to a forum, you won’t get a reply. If you send a letter to the company I’m sure you’d likely get a reply. Posting to forums for most companies doesn’t guarantee anyone a reply.

There’s a difference between contacting a representative of the company and posting on a forums. A very big difference.

Just another unhappy customer.

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Posted by: Vayne.8563

Vayne.8563

Oh and please tell me more about how I am the only person who feels this way about this expansion that I spent my hard earned dollars on. Go look around the forum, there are thousands of posts like mine.

There are thousands of posts but a lot of that is five people posting in every thread. There aren’t thousands of different people complaining. And it’s still a tiny percentage of the over all player base.

No one is saying you’re wrong for feeling bad about your purchase. That’s your prerogative. But saying that you deserve a response without directly contacting the company is a bit rich, that’s all.

This isn’t a way to contact the company, it’s a way to communicate with fellow players. Anet certainly has people reading this, but then you run into the issue of this.

I don’t like the game because XYZ.

Now a representative who’s not a dev talks to you. Sorry you don’t like the game. I’ll bring your issue to the attention of the devs. That’s all they can really say. It still comes down to that.

The bottom line is, people want validation, which is perfectly normal. But posting to a forum doesn’t get you a response and even if you got one it would be meaningless. It would be lip service and nothing more…unless it came from a dev.

Just another unhappy customer.

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Posted by: Josh XT.6053

Josh XT.6053

Are we even reading the same forum? It isn’t 5 people making a thousand threads across this forum, there are hundreds of people making threads about their problems with the expansion.

Asphyxia [XT] – Fort Aspenwood Roamer
Twitch Stream – AsphyxiaXT
My Builds at Asphyxia.tv/builds

Just another unhappy customer.

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Posted by: Vayne.8563

Vayne.8563

Are we even reading the same forum? It isn’t 5 people making a thousand threads across this forum, there are hundreds of people making threads about their problems with the expansion.

You’re obviously not reading the same forum. I see dozens of people with different complaints, not the same complaints. The biggest complaint was right after launch when Anet made an adjustment to the number of elite specialization points you need. Then there is was the complaints about the worst gating in the story and that was fixed. Then there were some hero points that got altered.

Oddy I saw people complaining about the hero points and I saw other people complaining about the change nerfing those hero points. This is NOT a community that speaks with one voice. I’ve seen people complaining about grind and I’ve seen people saying they want that progression and think it’s okay…and a split of about 50/50. This is hardly a runaway issue.

Of course there are people complaining LOUDLY because they’re aggrieved, but that doesn’t make thousands of people.

I don’t think you’re paying as much attention as you think you are.

Just another unhappy customer.

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Posted by: FlashGamer.4017

FlashGamer.4017

Oh and please tell me more about how I am the only person who feels this way about this expansion that I spent my hard earned dollars on. Go look around the forum, there are thousands of posts like mine.

There are thousands of posts but a lot of that is five people posting in every thread. There aren’t thousands of different people complaining. And it’s still a tiny percentage of the over all player base.

No one is saying you’re wrong for feeling bad about your purchase. That’s your prerogative. But saying that you deserve a response without directly contacting the company is a bit rich, that’s all.

This isn’t a way to contact the company, it’s a way to communicate with fellow players. Anet certainly has people reading this, but then you run into the issue of this.

I don’t like the game because XYZ.

Now a representative who’s not a dev talks to you. Sorry you don’t like the game. I’ll bring your issue to the attention of the devs. That’s all they can really say. It still comes down to that.

The bottom line is, people want validation, which is perfectly normal. But posting to a forum doesn’t get you a response and even if you got one it would be meaningless. It would be lip service and nothing more…unless it came from a dev.

Even if “thousands” are complaining, Gw2 has apparently 3.5 millilon aktive players. “Thousands” are complaining and posting negative stuff on the forums, rest is actually enjoying the game. WHile I find some critisim valid, no one is forcing you to play the game and why should Anet change anything if only a very vocal minority dislikes their stuff?

Just another unhappy customer.

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Posted by: Josh XT.6053

Josh XT.6053

Just because they’re complaining doesn’t mean they’re not playing the game. I am complaining – doesn’t mean I won’t log in later after I get off work lol..

Asphyxia [XT] – Fort Aspenwood Roamer
Twitch Stream – AsphyxiaXT
My Builds at Asphyxia.tv/builds

Just another unhappy customer.

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Posted by: Manasa Devi.7958

Manasa Devi.7958

Doesn’t have to be a “dev”, but a representative of the company at least. Customer service is a requirement of any company that has customers. If I buy something from Amazon and I’m mad about it, I tell them and they reply to me and try to rectify the situation.

What makes this company different? I pay for a product, I expect said product to be supported by some form of customer service and there is none to be found.

If you post to a forum, you won’t get a reply. If you send a letter to the company I’m sure you’d likely get a reply. Posting to forums for most companies doesn’t guarantee anyone a reply.

There’s a difference between contacting a representative of the company and posting on a forums. A very big difference.

We are talking about the company that tells people to take these kinds of issues to the official forums, right?

Just another unhappy customer.

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Posted by: Avigrus.2871

Avigrus.2871

Doesn’t have to be a “dev”, but a representative of the company at least. Customer service is a requirement of any company that has customers. If I buy something from Amazon and I’m mad about it, I tell them and they reply to me and try to rectify the situation.

What makes this company different? I pay for a product, I expect said product to be supported by some form of customer service and there is none to be found.

If you post to a forum, you won’t get a reply. If you send a letter to the company I’m sure you’d likely get a reply. Posting to forums for most companies doesn’t guarantee anyone a reply.

There’s a difference between contacting a representative of the company and posting on a forums. A very big difference.

We are talking about the company that tells people to take these kinds of issues to the official forums, right?

Yeah, i’ve contacted Customer Service before – they fob you off and tell you to post on the forums….

80 Necro (5), 80 Guard (4), 80 Mesmer (3)
80 Ranger (3), 80 Warrior (3), 80 Thief (3)
80 Ele (2), 80 Engi (3), 80 Rev (2)

Just another unhappy customer.

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Posted by: Swift.1930

Swift.1930

Yeah I mean, reading is really hard I guess since I did say I’m not qutting lol. Just annoyed, and I have no stuff to give even if I was quitting. All my stuff is account bound, my 10 full ascended sets about 30 ascended weapons and 2 legendaries between 15 level 80 characters.. Which is the real reason I’m not quitting, I have a bit too much time and money invested and I feel that as a good customer, I should be taken care of as such. My opinion should be heard and I think I at least deserve a response if nothing else.

Well, except that Zoltar wasn’t saying that you quit, just that there are a lot of “I’m quitting” threads without “give me your loot” on them popping up. Further support for the doom your post is predicting. =P

Yeah, although I haven’t had enough time to get legendaries myself, the latest updates have been somewhat turbulent. I won’t be leaving either (I’m with Anet for the long haul due to lore/world addiction since GW1), but I’ve got concerns about the future (and hopes that things take a turn for the better).

Here’s hoping the upcoming WvW update is an improvement especially.

Been there, punned that.

Ehmry Bay Guardian

Just another unhappy customer.

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Posted by: Fellfoot.8156

Fellfoot.8156

@Josh XT. Here you go. From Arena Nets website:

ArenaNet, LLC.
3180 139th Ave SE
5th Floor
Bellevue, WA 98005

Write ’em a letter. Send ’em a postcard. You never know. You just might get a response.

[AIR] Henge of Denravi aka Pink Abu, [BAMA] RollTide
chopping wood one day, dropped a piece,
all I could say was, “…fell…foot…”

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Posted by: Aidenwolf.5964

Aidenwolf.5964

Oh and please tell me more about how I am the only person who feels this way about this expansion that I spent my hard earned dollars on. Go look around the forum, there are thousands of posts like mine.

There are thousands of posts but a lot of that is five people posting in every thread. There aren’t thousands of different people complaining. And it’s still a tiny percentage of the over all player base.

No one is saying you’re wrong for feeling bad about your purchase. That’s your prerogative. But saying that you deserve a response without directly contacting the company is a bit rich, that’s all.

This isn’t a way to contact the company, it’s a way to communicate with fellow players. Anet certainly has people reading this, but then you run into the issue of this.

I don’t like the game because XYZ.

Now a representative who’s not a dev talks to you. Sorry you don’t like the game. I’ll bring your issue to the attention of the devs. That’s all they can really say. It still comes down to that.

The bottom line is, people want validation, which is perfectly normal. But posting to a forum doesn’t get you a response and even if you got one it would be meaningless. It would be lip service and nothing more…unless it came from a dev.

Even if “thousands” are complaining, Gw2 has apparently 3.5 millilon aktive players. “Thousands” are complaining and posting negative stuff on the forums, rest is actually enjoying the game. WHile I find some critisim valid, no one is forcing you to play the game and why should Anet change anything if only a very vocal minority dislikes their stuff?

The 3.5 million number you’re quoting is logins in a month, meaning any account including free clicked play one (or more) time(s) in a month. This xpac isn’t well received you can debate that if you like but I don’t really care enough to. Look at the HoT maps a month after launch, look at WvW, or don’t, that’s fine. They went full kitten on this “expansion”.

Buy To Play Guild Wars 2 2012-2015 – RIP
Unlucky since launch, RNG isn’t random
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