Guild Wars 2

If you can’t fix the problem, we will not buy the expansion, we are waiting for too long. A few months of the past.

It took me 300 hours to finish it, but I can not get in return.

1) who is we? I need stuff from it, ive bought the expac

2) it’s a complicated issue. they’ve stated it is something that isn’t easy to fix. They aren’t deliberately trying to block people out of spite. It will take as much time as such an in-depth fix requires.

Randulf.7614:

2) it’s a complicated issue. they’ve stated it is something that isn’t easy to fix. They aren’t deliberately trying to block people out of spite. It will take as much time as such an in-depth fix requires.

Actually, they have stated they already fixed the issue. The only reason it is still disabled is cause they haven’t REMOVED the rewards from the players who didn’t deserve them.

Quote from Chris Cleary:

I’ll go ahead and comment on this thread, as it seems to be the most recent of the HOM ones.

I’ll try to explain this without getting too technical, and some parts are probably going to have to be left out.

The bug that caused players to unlock achievements/skins/titles and achievement points was caused when the GW1 server that stores the HOM status talks to the GW2 server that controls new character creation. Basically it was sending bad data to the GW2 server, and unlocking achievements that should not have been unlocked.

This means that there were multiple problem points that need to be cleaned up. The first thing to be cleaned up was the bug that caused this to happen, and that was fixed within a few hours. However, the removal of the rewards is an entirely different problem.

We don’t have the tools to easily mass remove achievements/titles, which means it’s something that has to be developed. Unfortunately, this came at a time where our resources are tapped to the max, so it’s taking longer than we would like to fix this.

Thankfully (lol), when the HOM rewards bug was happening, the actual HOM was not accessible, and those players were not able to claim any other HOM entitlements…so the damage was somewhat limited.

We are working on this, I assure you, and we will remove the rewards from players that should not have received them. I do not have a timeframe, as modifying accounts at this type of level is not something we would ever take lightly, and as long as we keep a majority of the entitlements locked there is less for us to clean up.

So yeah, it’s fixed. It was fixed within a few hours of it happening. Now we are all just having to wait because they don’t want to enable it until they remove the rewards from those who didn’t deserve them. So because of that, we can’t access our HoM till then.

SpyderArachnid.5619:

Randulf.7614:

2) it’s a complicated issue. they’ve stated it is something that isn’t easy to fix. They aren’t deliberately trying to block people out of spite. It will take as much time as such an in-depth fix requires.

Actually, they have stated they already fixed the issue. The only reason it is still disabled is cause they haven’t REMOVED the rewards from the players who didn’t deserve them.

Quote from Chris Cleary:

I’ll go ahead and comment on this thread, as it seems to be the most recent of the HOM ones.

I’ll try to explain this without getting too technical, and some parts are probably going to have to be left out.

The bug that caused players to unlock achievements/skins/titles and achievement points was caused when the GW1 server that stores the HOM status talks to the GW2 server that controls new character creation. Basically it was sending bad data to the GW2 server, and unlocking achievements that should not have been unlocked.

This means that there were multiple problem points that need to be cleaned up. The first thing to be cleaned up was the bug that caused this to happen, and that was fixed within a few hours. However, the removal of the rewards is an entirely different problem.

We don’t have the tools to easily mass remove achievements/titles, which means it’s something that has to be developed. Unfortunately, this came at a time where our resources are tapped to the max, so it’s taking longer than we would like to fix this.

Thankfully (lol), when the HOM rewards bug was happening, the actual HOM was not accessible, and those players were not able to claim any other HOM entitlements…so the damage was somewhat limited.

We are working on this, I assure you, and we will remove the rewards from players that should not have received them. I do not have a timeframe, as modifying accounts at this type of level is not something we would ever take lightly, and as long as we keep a majority of the entitlements locked there is less for us to clean up.

So yeah, it’s fixed. It was fixed within a few hours of it happening. Now we are all just having to wait because they don’t want to enable it until they remove the rewards from those who didn’t deserve them. So because of that, we can’t access our HoM till then.

That’s the fix I meant. There are several comments on that situation from the QA testers which explain the difficulty in them fixing it and the time it is taking

I would really like my fellblade on my reaper