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Posted by: Bearhugger.4326

Bearhugger.4326

I think the new slot should come with the purchase instead of being a pre-purchase bonus, but I think this is a good decision nonetheless.

Although I still think it was a mistake to announce pre-purchase while there’s still so many things we ignore about the game and while we have no idea what the release date will be. I will personally hold on pre-purchasing anything until I know more about the product.

But now that the cat’s out of the bag I think this announcement is a good decision.

It’s kind of a shame that the Guild Halls announcements went unnoticed while this whole debacle was raging on.

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Posted by: Orimidu.9604

Orimidu.9604

Gaile, while I appreciate the concerns addressed, I have issue with your business model. I understand the reason for packaging the core game and all expansions together for the full $50 price, but what about the loyal players who follow your releases as they come? The ones who make enough gem store purchases to pay for ten Guild Wars 2 serials?

If you release two more expansion packs and bundle everything together, new players make one $50 payment for everything. However, veteran players make four payments over time: say, $50 for the core game, $50 for Heart of Thorns plus core game, $50 for Frozen Spirit plus HoT plus core game, and $50 again for Rising Tides plus FS plus HoT plus core game. That’s not including the payments made to the gem store for living story content and other various things.

How is this at all fair to the veteran players? Character expansion slots don’t do enough justice. We can buy them for 800 gems currently, that’s around 10 bucks.

(edited by Orimidu.9604)

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Posted by: Dondarrion.2748

Dondarrion.2748

I’d like to echo the concern others who have purchased the deluxe/ultimate edition expressed. One of the reasons I purchased the upgraded edition was because is came with a character slot. A second slot is really of no value to me. I think it would be nice to consider some other type of item/reward for the people that bought those editions. I’m not trying to be greedy or entitled. It just seems for those of us that were willing to buy the upgraded editions from the start an other option aside from a second character slot would be nice. Thank you for listening to my concerns.

Ask for a refund of HoT Deluxe/ultimate then, it’s not like you’re losing any progress since it’s not out… then get the standard edition. Should be easily sorted out with support, I think.

Unless they have to wait for the HoM Rewards fix to remove your Maguuma Trailblazer title etc.

Lord Sazed / Hasla the Huntress / Seaguard Hala
Seamarshal Belit / Initiate Xun Tsu / Mistwarden Roshone
Seafarer’s Rest | Northerner @ Dragon Season

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Posted by: ImLegion.4018

ImLegion.4018

Thanks for listening…

Pre-purchased it now.

Piken Square

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Posted by: Amlodhi Ilmarinen.4083

Amlodhi Ilmarinen.4083

Gaile, what’s happening to peeps that bought the deluxe or ultimate because it had the extra slot ?

There was anothor post, i saw on dev tracker that said they will get a slot also, so I guess in turn they get two slots.

I don’t want 2 slots, and I may not have bought the version I did if there was a slot going with the basic version.

People who spent money already could feel misled into paying more now ?

If you spent an extra $25 or $50 just for something you could have already purchased for, what, $8 worth of gems . . . I’m disinclined to feel sympathy.

Regardless, ANet’s 30-day refund policy should cover this, should it not?

(Edited: Really? The filter doesn’t like the letter “T” ever directly preceding the gender-neutral pronoun? Ugh.)

(edited by Amlodhi Ilmarinen.4083)

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Posted by: Phandaal.1423

Phandaal.1423

Thank you Gaile, now purchasing

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Posted by: Random.4691

Random.4691

So just to clarify, you have to Pre-Purchase to receive the character slot ? Or it will be available to everyone who purchases the expansion Pre-Purchase or not ?

Also I see July 31 mentioned a few times in the blob, is it safe to assume Pre-Purchase will end July 31, 2015 ?

Yes, the bonus character slot is only if you pre-purchase.

I’m thinking the July 31st date is only because it gives a realistic cut-off period to get everyone settled with refunds or whatever.

At the risk of being “that guy” I’m not sure if I’m happy about this or not. I’m happy they addressed us, and they took into account our loyalty but the question still remains, is the content worth $50. I would like the character slot, and I’m really not complaining, though it does come off that way but I personally would like more information about the expansion before I pay.

Would it be unreasonable to ask to extend this opportunity to say the end of August to allow for more information ?

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Posted by: Dibaryon.7469

Dibaryon.7469

Ultimate edition <3

*GANDARA *
Flipping your camps since 2014 :3

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Posted by: Shademehr.1397

Shademehr.1397

And that’s literally all it took to get my wife and me to pre-purchase the expansion.

Thanks Anet!

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Posted by: Nash.2681

Nash.2681

Just for clarification- did I get the blog post right, that pre-purchase continues until July 31st?

XMG U716 (i7 6700, 16GB DDR4@2133Mhz, GTX980m, Samsung 850Evo 250 GB, Seagate SSHD 500GB)

Leader of “Servants of Balance” [SoB], a small guild endemic to the FSP.

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Posted by: AndMaybeASoda.6329

AndMaybeASoda.6329

Thank you for addressing this problem! While I still wish we had more information on what will be appearing in HoT (engi spec, maps, etc), I’m sure I’ll get my money’s worth if the game so far has been any indication.

Now to prepurchase the ultimate edition

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Posted by: Kill.3458

Kill.3458

Where’d all the white Knights go who were against us giving ANet criticism lol.

Back on topic, thank you so much for the update Gaile, while I’m still going to hold off on purchasing till more info is released e its much more likely to happen now

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Posted by: butch.8136

butch.8136

I hope that all the media who jumped on the news last week will put this statement out too.

Razor xxxx (Desolation ; Off)
Bring back: ‘Gamer’ title + MAT’s!
Throw out: Hotjoin!

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Posted by: Jawmeow.4502

Jawmeow.4502

I love you Anet!

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Posted by: Orimidu.9604

Orimidu.9604

Gaile, while I appreciate the concerns addressed, I have issue with your business model. I understand the reason for packaging the core game and all expansions together for the full $50 price, but what about the loyal players who follow your releases as they come? The ones who make enough gem store purchases to pay for ten Guild Wars 2 serials?

If you release two more expansion packs and bundle everything together, new players make one $50 payment for everything. However, veteran players make four payments over time: say, $50 for the core game, $50 for Heart of Thorns plus core game, $50 for Frozen Spirit plus HoT plus core game, and $50 again for Rising Tides plus FS plus HoT plus core game. That’s not including the payments made to the gem store for living story content and other various things.

How is this at all fair to the veteran players? Character expansion slots don’t do enough justice. We can buy them for 800 gems currently, that’s around 10 bucks.

Quote because easily missed.

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Posted by: Kysin.6349

Kysin.6349

Thank you for listening, I am happy to support the game with my money (even though there is very little info). This was always about the support for us veterans to me. I will be pre-ordering today.

Co-leader of Knights of Eminence[Sir] – PvX
Reap The Weak[Reap] – WvW 5-man havok
-Blackgate

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Hooray! As someone who bought the core game after 23 Jan b/c of the old FAQ, this is really all I was looking for. I will now happily plunk down for the Ultimate Edition, b/c I love this game (just had a bit of an issue w/ the marketing team, or whoever writes the FAQ).

Question, Gaile (if you see this in the flood of responses):

As a post-January/pre-July buyer, is it safe to pre-purchase now & trust the refund to happen, or should I wait until the refund system is in place before buying HoT?

(NB: “I have no idea we haven’t built the system yet” is a perfectly acceptable answer for now.)

Whoa, fair question and I’m really not wanting to give you the wrong info. If you’re going to seek a refund, would you kindly click Support at the top of the page and talk with a CS agent about it? They are happy to help you with information or with the process!

I appreciate your candor. Thanks!

No problem. I am going to ask the head of our CS Team myself, so maybe I can give information. I believe I read “automatically” but I want to be sure you have all the accurate details you need.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Random.4691

Random.4691

I hope that all the media who jumped on the news last week will put this statement out too.

I’m sure they will. Many of us “complainers” and the media admitted they loved the game but had concerns. That doesn’t mean we want to watch the world burn.

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Posted by: Bristingr.5034

Bristingr.5034

As we mentioned in several posts on the forums and in various other media, we have been reading and gathering your feedback about the Guild Wars 2: Heart of Thorns pre-purchase.

Please see this blog post for new information on the Guild Wars 2: Heart of Thorns pre-purchase.

Thank you again for sharing your thoughts!

Aww, was hoping for a $10 price cut… I guess I’ll have to make due with this then.

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Posted by: Astralporing.1957

Astralporing.1957

They could have avoided a lot of trouble had they just done this from the start.

Indeed.

The price is still on the high side where i live (yes, even for basic package), even if it may seem okay to the people that live (and earn wages) in USA, but i don’t really believe that Anet can adjust prices now, after retailers started accepting money. I just hope they will think about this when the time for next expansion arrives.

Actions, not words.
Remember, remember, 15th of November

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Posted by: Random.4691

Random.4691

Ok so again because there is some confusion from people I have chatted with, is it safe to assume Pre-purchase is over July 31, 2015 ? The blog mentions that date a few times but doesn’t clarify if that is an official cut off date for Pre-Purchase.

Edits, my grammars are broken

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Posted by: BolkovonHarnfeldt.1372

BolkovonHarnfeldt.1372

What’s funny is that now hardly anybody seems to care that you get the character slot only as a pre-purchase bonus and not as part of the regular expansion (which I’m pretty sure would have drawn complaints if you already had offered the new pre-purchase plan from the start).
Well played, ANet, well played…

So much left that I wanted to see…

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Posted by: FalconBeta.9185

FalconBeta.9185

While i’m not pre-purchasing yet, because i want to know more about the expansion first, its nice of you to do this. It certainly makes the decision easier.
I just hope you reveal the difficult group content stuff before pre-purchasing ends. Thats what will convince me the most.

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Posted by: ThFH.6048

ThFH.6048

Thanks Gaile for linking to the blogpost

Not to crowd the forums any further as they have been last week. I am totally fine with your philosophy of giving new players everything plus the newest expansion. I hope that for future expansions the prepurchase starts immediately after anouncing the expansion that way the confusion will not be too big.

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Posted by: Letifer.4360

Letifer.4360

Still not pre purchasing. I don’t care about all the bonus stuff I still need to see what else there is in the expansion in order to buy it, it isn’t worth 50 bucks to me right now.

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Posted by: Daddar.5971

Daddar.5971

I can’t get my wallet out fast enough now. Instant ultimate edition sale! This, coupled with the traits announcement has me over the moon. I was one of the angriest, most disappointed protesters, and now I couldn’t be happier.

‘Elite’ in all 9 professions. I take mediocrity seriously!

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Posted by: Angeal.2368

Angeal.2368

Just wanted to ask, until when are we able to pre-purchase?. Since, I want to wait until more info about HoT is released before pre-purchasing.

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Posted by: Orimidu.9604

Orimidu.9604

Why don’t you let us buy the expansion from the gem store like Living Story 2? You can still make a prepurchase model in the gem store, keep one serial per account, and control the price for players who already own the base game.

I would play the game more often and prepurchase HoT if it was offered in the gem store as an upgrade. Buying it bundled with the core game is useless for me since I already own the game. Offer it as a digital upgrade and make it 45 bucks and throw in a character slot if we prepurchase it digitally.

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Posted by: Fernling.1729

Fernling.1729

I don’t think Anet should be praised for this. They could have proactively offered this, but no, only when suffering backlash do they make changes. They refused to listen to the people months ago about including a character slot. They are only now including one as damage control.

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Posted by: Amlodhi Ilmarinen.4083

Amlodhi Ilmarinen.4083

I don’t think Anet should be praised for this. They could have proactively offered this, but no, only when suffering backlash do they make changes. They refused to listen to the people months ago about including a character slot. They are only now including one as damage control.

Yeah, how dare they correct their mistakes!

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Posted by: Strategist.6132

Strategist.6132

Great that you made the blog post! I didn’t have any issue’s but I am still glad to see that there is good communication.

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Posted by: Baldrick.8967

Baldrick.8967

Please clarify: By the new wording, it’s buy pre order and get a slot, if you wait until after release day, no new slot? Nowhere to put that new class?

Is that correct? Going from bad to worse if that is correct- even less incentive to purchase after release, and given the high price and lack of solid content I won’t be pre ordering at the moment, I’ll be waiting for the sale.

WvW player. Doing another world completion for my next Legendary. Hater of mini-games.

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Posted by: Jordo.5913

Jordo.5913

Thank you SO much for listening!

I had already pre-purchased because I am loving GW2 and I’m a longtime fan from 2006, but sorting this out just reaffirms why I play your game instead of other companies who would have just brushed this under the rug.

Cheers!

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Posted by: Menadena.7482

Menadena.7482

It was good to see they are addressing the concern of existing players. Requests varied but the average seemed to be just adding a character slot (hopefully in addition to the one we got if we bought more than the $50 version). I just would like to have seen someone address this last week rather than waiting for it to boil over like it did.

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Posted by: Valmir.4590

Valmir.4590

And, as simple as that… I can pre-purchase HoT, because the only thing lacking for me in the value, the 10$ character slot is added if I do so.

So, thank you ANet for having heard your community. But please, next time, try to take steps to prevent such problems, it would do you good, I think.

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Posted by: Lustre Of Havoc.9173

Lustre Of Havoc.9173

What this address says to me:

Veteran players have to pay full price for an expansion every time.
New players will always have the cheapest deals.

Thanks, ANet. Been with you for over 10 years and gave you money for the in-game stuff you release now and then. Instead of rewarding us, you just laugh at us and make us pay more. I can feel the love. I don’t need any more character slots. If I wanted more, I can just buy one with in-game money.

“The knack to flying is to throw yourself at the ground and miss” —HHGG

(edited by Lustre Of Havoc.9173)

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Posted by: Pokalipto.7186

Pokalipto.7186

And I just made a topic about it a few hours ago, knew it was strange they went silent about the rant that was here, and I wont lie I am amazed by how Anet goes all-in for the community, you guys have a good ear for us and therefore youve got yourselves another pre purchaser (on my main account off course, thia is the 3rd btw )

Edit: People you must understand, 50$ is a legit price for this kind of product, they did gave us the veterans another character slot which costs 20$ more or less, now we equal with the newcomers every side gets it own benefits, games like WoW take 40$ for each expansion and also charge you a monthly fee, Anet give you allmost everything for free they got to make a living to beside the gems income, not all of the community buys gems and supports the company, think about that at first it wasnt fair because newcomers got more benefits but Anet made it equal for us, so please stop whining about the prixe of the product its not that they gonna release another expansion any soon, you invest 50$ in a game you enjoy already after all this years and get more content for the next future, please support them as they supported us now, because im totally going to,

THINK ABOUT IT !

(edited by Pokalipto.7186)

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Posted by: WiredHot.7651

WiredHot.7651

Thank you Arenanet, as a veteran I appreciate the gesture. But the controversy that occurred should have never happened. Perhaps in time I may come back but for now, the damage has been done and I am gone. It is a matter of trust, you will have to re-earn my trust. So I will wait to see what happens in the future.

Reunited with God my creator, after calling upon Jesus as Lord. What an incredible experience.

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Posted by: KGS.9842

KGS.9842

see, that wasn’t too hard, a free bonus worth 10$ balances out a free bonus worth 10$
gj to everyone, and have fun
(i will still wait for it to actually release, but that’s just my business ;d)

still this never should have happened, hope some people have learnt to keep their hands to themselves

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Posted by: Miku.6297

Miku.6297

Gaile, so what happens to the people that pre ordered the more expensive additions because they wanted ONE character slot for the expansion?

I bought one of the pre-orders that had a slot because I wanted the character slot and figured I might as well get other stuff… Now that the char slot is free, makes me feel a little different about the value of the pre-order.

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Posted by: Zee.1294

Zee.1294

Read it the memo…. Handle it like PRO,s….for that you get ma 100$ …Good job Net guys!

…One thing left to do…Make sure ma warrior get land spear…all set for the future !

Viggen ( SF ) warrior – JQ
Want some…..come get some !

(edited by Zee.1294)

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Posted by: Bridlegoose.9376

Bridlegoose.9376

I don’t know. This feels like the absolute bare minimum that they could have done to smooth things over. The pre-order bonus amounts to a character slot . . . which will allow us to play the new class that’s being released with the expansion, because Anet didn’t want to include a character slot in the base version of the expansion pack to begin with. And now everybody is celebrating being “given” something that I feel should have come standard, especially given the premium price Anet is asking.

So I guess my new quandary is whether I should go ahead and buy it now, or wait until after it’s released and drops enough in price to get, perhaps, two character slots for the same amount of money. I don’t really care about being in the beta tests, and there is no other incentive to BUY NOW.

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Posted by: synfullydevine.3642

synfullydevine.3642

If you bought deluxe before this, do you get an extra slot or how does that work?

It’ll be rolled into your account soon. And yes, as a purchaser of the Deluxe Edition, you get the one with the expansion pack itself and the one extra, as well.

Hope that info helps.

Ty anet for listening. Still think it’s a bit much but more equivalent for value to that of a new players. As well as all those refunds shows the company means well. Expect more gem purchases from me I will be purchasing this xpac.

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Posted by: BolkovonHarnfeldt.1372

BolkovonHarnfeldt.1372

I don’t think Anet should be praised for this. They could have proactively offered this, but no, only when suffering backlash do they make changes. They refused to listen to the people months ago about including a character slot. They are only now including one as damage control.

Yeah, how dare they correct their mistakes!

It’s not about not correcting their mistakes, it’s about what it tells about them, making the mistakes in the first place (and what that tells about how you view your players). It’s kind of sad that their standing probably will be better now, because of correcting that mistake (although I think it still falls short of what it ought to be: not tied to pre-purchase), than if they had offered a fairer deal from the start.

So much left that I wanted to see…

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Posted by: TheDaiBish.9735

TheDaiBish.9735

What this address says to me:

Veteran players have to pay full price for an expansion every time.
New players will always have the cheapest deals.

And how is this different from any game ever exactly?

My friend bought all of the GW games as soon as they come out, whereas I picked them all up for around £20 a year or two before GW2.

Life is a journey.
Time is a river.
The door is ajar.

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Posted by: Satrokis.7014

Satrokis.7014

Thank you so much for this great address! I’m glad you took the weekend to let everything cool down a bit. I suppose you guys needed that little break too.

I hope the positive response will lift your spirits once again <3

Aurora Glade

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Posted by: Chewablesleeptablet.3185

Chewablesleeptablet.3185

So basically I should wait until the game is done doing expansions then buy the latest expansion to save my money ….. hmmmm ok.

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Posted by: Hedge.8760

Hedge.8760

The lack of character slot is honestly the thing I found most terrible. They knew more or less that people had to pay extra to play the new class.

This solution is very fair, and as a result I just pre-purchased the expansion! I can’t wait to play on my new Revenant when the expansion releases!

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Posted by: Inverse.2967

Inverse.2967

The addressed changes fix every concern I had with the original offer.
Also the address was very well thought out and professionaly presented.

Thank you Arenanet for continuing to believe in customer satisfaction.

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Posted by: Witch of Doom.5739

Witch of Doom.5739

Thank you, ANet. Now to think of a good name for my Revenant.