I see that one of the biggest complaints is that people do not have immediate access to the full trait line for the new character specialization. I think the easiest solution is to have the ability to refund hero points through a vendor as in days of yore instead of or including making them cheaper.
The specifics can be worked out between devs. The important part is that people could give up other less used trait lines to have more access to the new special without feeling punished for wanting to play it. Those who want to change their builds frequently would be hardest hit. But at least the biggest part people have been looking forward to wouldn’t be neutered and casual players won’t be punished for not living in the game. Those who want to live for the challenge can keep that by choosing not to get them refunded.
Just let us play the new specialization so we can focus on all the other content! Finding hero points won’t be a major lamentation because people just might have a little more patience to get there.