en.guildwars2.com/forum/guilds/recruitment/New-OutRiders-NOR-Recruitment-Post/first#post2721974
My Human Competed in Great Hunt?
en.guildwars2.com/forum/guilds/recruitment/New-OutRiders-NOR-Recruitment-Post/first#post2721974
https://forum-en.gw2archive.eu/forum/game/lore/Hoelbrak/first#post1850458
So, to answer 1, there’s certainly cases where this may be an oversight, or a bug, but there’s also cases where we deliberately give NPC’s knowledge of the player – the presumption being that you’re a hero and carry a reputation with you. It’s true that this might seem odd if you have a sylvari sapling barely out of the Grove, but to cover every possible contingency in NPC conversations would have taken a tremendous amount of time so this can sometimes just be a conceit we’ve used to give the narrative a bit more of a personal connection.
For 2 – the “spirit heads” are common on all the lodges. But, you’re right that there is a significant difference here for the norn in how they chose to depict the shrines, because the spirit of Owl was not just lost, it was devoured by Jormag. Since absolutely nothing of Owl remains, the norn chose to convey that by sculpting Owl’s memorial from wood.
Stop treating GW2 as a single story. Each Season and expansion should be their own story.
I do roleplay, and it doesn’t ‘ruin things’ for me. I saw that and thought “haha, look, a bug, this NPC doesn’t register that I’m not norn.” Then I left.
All in all there are a lot of good places in the game where you get slightly different interactions based on details of your character. Given how many there are, the small number that don’t work aren’t a huge problem.