Guild Wars 2

I love GW2. I purchase a monthly allotment of gems that I never really use. So I’m a paying customer. I diligently worked through all of the Living Story achievements but ran into a bug for the Lost and Found achievement. The last item would not spawn for me. I submitted a support ticket and basically got a canned response stating to submit a bug report blah blah blah. So I submitted another support ticket asking to have the achievement advanced since it’s bugged. They said NO. So basically all the time and effort I spent on the achievements was for naught since I cannot get the gauntlets.

I’m in the process of asking for refunds for the game and gems I’ve purchased and closing and deleting my account. ANET would rather let a paying customer go than provide a workaround for their bugs.

So for anyone else that values customer service, this is what you will get when you run into a bug that ruins your gaming experience. Honestly, I had better customer service with EA than with ANET. Imagine that!

Mordalus.8146:

I love GW2. I purchase a monthly allotment of gems that I never really use. So I’m a paying customer. I diligently worked through all of the Living Story achievements but ran into a bug for the Lost and Found achievement. The last item would not spawn for me. I submitted a support ticket and basically got a canned response stating to submit a bug report blah blah blah. So I submitted another support ticket asking to have the achievement advanced since it’s bugged. They said NO. So basically all the time and effort I spent on the achievements was for naught since I cannot get the gauntlets.

I’m in the process of asking for refunds for the game and gems I’ve purchased and closing and deleting my account. ANET would rather let a paying customer go than provide a workaround for their bugs.

So for anyone else that values customer service, this is what you will get when you run into a bug that ruins your gaming experience. Honestly, I had better customer service with EA than with ANET. Imagine that!

Honestly, I had far better with ArenaNet than most companies not run out of some guy’s basement. Sony/Verant was incredibly poor at times (due to rules they had to operate under, which I understand but still . . .), EA treated me as guilty of pirating (when all I asked for was a replacement disc due to it not reading), Blizzard doesn’t have a phone number for me to actually get in touch with someone who can help (and I’m still waiting on them to respond for four years), and Microsoft . . . I won’t even begin.

On this specific topic, didn’t they extend the period Lost and Found could be completed on already, once they knew there was a problem with the items spawning?

When did you diligently work through them all? Tell me you tried guesting to get the last item before giving up.

I will refrain from commenting on the moral nature of asking for gem purchases (let alone the game proper) refunded at this juncture, and merely add that deleting your account because of an inability to get one achievement seems very reactionary and short-sighted. It would cost you no money, time, or effort to simply abandon your characters in terms of playing the game while leaving the account intact. Then four years later when the frustration of the year 2013 has left you, you can give the game another shot!