Guild Wars 2

What does it mean when my request is updated?
Finished? Solved?
I had a ticket about missing guild mission rewards, wich got “flagged” and then “updated” and then nothing. No reward, no explanation, they just wanted me to rate the support.
Now I got my ticket about the wvw-chest “updated”. And no chest or explanation.
Am I supposed to do anything? I dont have any further information, nothing has changed, should I write “nope, still nothing” and send in?
As I said, probably a silly question, but I really am confused about this.

If they asked you to rate support, that sounds like they consider the matter done with. Maybe they were handled only as a bug report, not as a request for the rewards to be sent to you again. I suspect the missing guild mission rewards cannot be sent. I would think that the WvW chest should be but might require a bug fix first.

If it was me I would update the tickets and ask them point blank if they are going to send you the rewards on both or if it’s still in progress. If after you update the tickets and if you still can’t get a reply after a couple of days you can post in Gaile’s stickied thread, Tickets for review-3 days and older.

Thank you for suggesting
You may be right about the guild mission ticket, there was an explanation about how to report bugs in-game within the update-mail for that one.
Either a misunderstanding or something I did wrong then. Its a month or so ago anyway, I gave up on my tokens after posting in Gaile’s thread didnt result in anything.
I’ll wait a few days before I try your suggestion on my wvw-chest, as long as a “please rate our support” dont show up they are maybe working on it.