Guild Wars 2

I posted in Game Bugs (and have a ticket in) but the ticket’s unanswered thus far and in Bugs all I got was “do a search to find out how to clear your cache.”

My TP’s been down since Sunday morning when I purged some malware using the current free version of MalwareBytes. I get nothing in the panel but the grey-brown background. I followed the cache clearing instructions I was able to find (those being well over a year old), and verified via Task Manager that the awesomium process is running when I attempt to view the TP. Since some sources said MalwareBytes was the culprit I uninstalled it to test and nope, still can’t get in despite many relogs, game restarts, and computer restarts.

I very much want to get some of the new Lovestruck weapons, as well as the watchwork pick. I have all of one claim ticket, so without TP and Gem Store access I’m hosed.

Does anyone know how to persuade my computer to get to the TP? And can you lay it out for me step by step? I’m a bit desperate but still wary of messing things up worse or inviting in more malware.

System Restore to a point when it was working fine…

You can also try repairing GW2 to see if that fixes it.

Open your GW2 shortcut proterties and add \repair to the end of the command line, make sure you apply the change then open it. It will verify all GW2 files and replace then with the most current ones if they are missing or outdated. Also remember to remove the extra command when you are done, or it will verify the files everytime you open it.

Ok, checking, that is /repair not \repair, and is in the “start in” part as opposed to the “target” part?

Edit: I found the Support instructions on it but I don’t seem to have a GW2.exe, just a GW2. I added -repair to the end as they said and it told me that’s not valid. Is it safe to rename the file to add .exe to the end, or is it going to be somewhere other than my GW2 folder? (Much as screenies show up in my User files).

You have Windows still set to hide file extensions. Turn them back on. Also /repair, “slash” not “dash”.

ANet needs to fix this page then ><
https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client

Forward or backward slash?

Not that it matters, either way it continues to tell me it’s not a valid path.

Have you checked your firewall settings?

Also, the wiki might be more clear on how to run repair: http://wiki.guildwars2.com/wiki/Command_line_arguments#-repair

*curses a lot * — So there is a space before the dash. That was not obvious! Thanks, SandraSolace, giving that a whirl.

Alas, a repair did not fix it. I get one little spin of the loading circle in the panel’s middle, then the blank panel.

The only files I’ve deleted were temp ones, per directions from old threads. So I don’t think I did anything to wreck the game.

So to be clear, have you already:

1. Cleared the GW2 Game Cache
2. Ran a repair cycle on your game client
3. Set the game to “Run As Admin”
4. Disabled any overlay programs (MSI Afterburner, etc)
5. Made sure your game shortcut is not using the -nopatchui command line argument
6. Have tried adding the /clientport 80 command line argument to the shortcut
7. Made sure your Adobe Flash is up to date
8. Checked your Control Panel > Internet Options > Connection settings and made sure to disable any Proxy Setting that may be enabled there
9. Tried deleting your local.dat file found at:
   “\AppData\Roaming\Guild Wars 2” (though this isn’t normally associated with fixing TP problems)

1) Yes (assuming that is the temp file).
2) Yes.
3) Not sure how but I believe it is already set that way.
4) The only possible overlay I have is a GW2 skin on Mumble. Mumble does sometimes cause odd bugs with my ability to type in chat. However I haven’t used Mumble very much the past few days.
5) My shortcut has the usual target.
6) I have no idea what that is and won’t blindly do it without knowing what it’s supposed to do.
7) My Adobe Flash gets updated every time it asks me.
8) No proxy is used.
9) I just tried that and the only effect I noted was that my Windowed Fullscreen got altered and had to be reset so I could mouse over to the other monitor.

Thank you for the list of ideas! I have had Support reply and just sent them full details of the evolution of the issue. I’m crossing my fingers they will know what I should do. Meanwhile, what is the clientport thing and how do I check if I’m Admin for the game?

Donari.5237:

1) Yes (assuming that is the temp file).
2) Yes.
3) Not sure how but I believe it is already set that way.
4) The only possible overlay I have is a GW2 skin on Mumble. Mumble does sometimes cause odd bugs with my ability to type in chat. However I haven’t used Mumble very much the past few days.
5) My shortcut has the usual target.
6) I have no idea what that is and won’t blindly do it without knowing what it’s supposed to do.
7) My Adobe Flash gets updated every time it asks me.
8) No proxy is used.
9) I just tried that and the only effect I noted was that my Windowed Fullscreen got altered and had to be reset so I could mouse over to the other monitor.

Thank you for the list of ideas! I have had Support reply and just sent them full details of the evolution of the issue. I’m crossing my fingers they will know what I should do. Meanwhile, what is the clientport thing and how do I check if I’m Admin for the game?

Run as admin:

Go to GW2 folder, right click on GW2.exe – run as admin

Make perma admin:
Go to GW2 folder, right click on GW2.exe – Properties – Compatability – Privilege Level – tick the box that says Run this program as administrator.

On the other side – do you run Norton Antivirus?

4) Disabled any overlay programs (MSI Afterburner, etc)

• Mumble is actually well known for causing issues with TP functionality, sadly. Make sure it is not running in your task manager in any form and see if your TP can function properly.

3) Set the game to “Run As Admin”
As knives mentioned:

• Close your game completely.
• Right-click your GW2 game shortcut and click on “Properties”.
• On the “Compatibility” tab, check/enable the box for your game to “Run As Administrator”.
• Hit OK after making sure this setting is enabled.
• Re-launch your game with this game shortcut and see if the issue persists.

6) Have tried adding the /clientport 80 command line argument to the shortcut
This is generally used to potentially help lessen lag and connectivity issues for the game as whole and not specifically for TP connectivity issues. However, it has helped resolve TP issues for some in the past. If you want to give it a try:

• Right-click your Gw2 game shortcut and click on “Properties”.
• On the “Shortcut” tab look in the “Target:” field, you should see:
  “C:\Program Files (x86)\Guild Wars 2” or wherever you have Guild Wars 2 installed.
• After the closing quotation marks in this line put a space and then add /clientport 80
  It will look like this but with your GW2 install location:
  “C:\Program Files (x86)\Guild Wars 2” /clientport 80
• Hit OK after making this change.

Running as admin or adding clientport 80 does not help. Support sent me a rootupd file to try, and that at least advanced me from 1 spinny load circle to 10 of them (10 revolutions before plain blank panel).

Thank you guys for the very clear suggestions. I keep hoping one of them will work.

Delete all the TP cache files; these are the web cache files like your browser.
This is the location of the TP cache files:

C:\Users\USERNAME\AppData\Local\Temp\gw2cache-{F0A827A1-EDC6-1682-A227-A8F0C6ED8216}\

replace USERNAME with yours or type:
AppData (put percentage marks on both sides of this, the forum strips them out)
into your file explorer, this will bring you to AppData/roaming, just navigate to the local directory and down to the temp directory, then just delete the gw2 cache directory. Your client will rebuild it but it may not work the first time you use it. You may have to restart the client after it rebuilds it to get it to work again.

If you use CCleaner, it will delete the contents of this Temp directory every time you use it, you need to put the gw2cache-{} directory in the exclusions list in the options section.

Screenshot 1
The proper format for gw2 shortcut changes are with a dash as it has always been.

Firewall stuff is in additional pictures

Windows 7/8
Start – type in search box: Windows Firewall
click on the windows firewall item.

Screenshot 2
Interface comes up, left side has an item for turning firewall on/off, click that.

Screenshot 3
Checkboxes for turning the firewall on/off

Turn it off, may need to restart, check your client. If it works after turning it off then your firewall is blocking it. If it still doesn’t work after turning off the firewall then there is an underlying issue.

Test this:
open your browser of choice, copy&paste this:
https://tradingpost-live.ncplatform.net/authenticate

If the TP shows up your firewall is blocking it or the root certificates are invalid (support sent that to you already so they’re fine).

I’ve deleted the cache a few times, including at Support’s direction.

An image of the TP does in fact come up with that, though it’s not interactable. I just see the Top Valued Items page.

But I don’t have a firewall active that I know of ><

Support asked me to do an MSCONFIG (and told me what to do in it). I did that, it didn’t help. They want a HijackThis report, which is … beyond me (I noted that in my reply to them. They are being super helpful in all this, as are you folks).

Not even your windows firewall? Might be a good idea to check anyway’s.

The Windows one is the only one I know how to check for.

Ah well, I’ll do a lunch and hairwash break and see what Support next suggests. I asked them about a reinstall of the game but I’m worried about what else I might lose with that (besides time — I have guild RP tonight that I have to be in game for but otherwise I’d be fine with a long reinstall if the reward were a working TP at the end and no other impact on my game).

Do you know what kind of infection you had? There are many that can mess with other files or programs or connection/port settings. I would uninstall and reinstall the game after running combofix to be sure you are clear of infections.

Time is the only thing you’ll lose if you have to reinstall, everything but your graphics and keymapping settings are saved on the servers.

HijackThis is a system analysis tool made by Trend Micro (antivirus maker).
http://esupport.trendmicro.com/solution/en-us/1037994.aspx
Support wants the log file because it will tell them if any spyware/malware has changed any of your networking settings.

Sorry I keep going on about this but you have said that the windows one is the one you know how to check. But you don’t actually say if you checked it or not.

In your first post you mention awesomium_process.exe is running, but does your firewall actually allow the program to get the data?

You also might want to try the suggestions in this post: https://forum-en.gw2archive.eu/forum/support/tech/Black-Lion-Trading-Post/first#post2683611

Sorry, yes, I checked and the Windows one is off. The infection came from me trying to load a new desktop clock when Win7 yoinked the Gadgets (temporarily, as it turned out). Instead of a clock I got some complex weather info panel, Firefox decided my new homepage was Bing, and when I scanned for malware I found a whole lot of files for something like “Public Protection” or some other sham antivirus, along with a few files with “Rogue” in their name. I uninstalled the Protection thing, the weather thing, and quarantined/deleted the malware files. Then my TP woes began. I read up on solutions, some said MalwareBytes might be actively interfering, so I uninstalled that as well (just had a free version).

SandraSolace, I looked at that linked post. I’ve already done cache deletes and MSCONFIG, I tried the language trick, nothing. In that thread there is a screenie — mine is much like that except I don’t even get the header bar with gems and categories.

Today Support had me update my NVIDIA driver, which is good in and of itself but did not fix my TP even after a computer restart. I’m curious why Support suggested I not reinstall, and may try that tomorrow when I have time in the morning.

I’m about ready to bite the bullet and reinstall. I posted a query in https://forum-en.gw2archive.eu/forum/support/tech/Reinstall-game/first#post3612329 to ask about pitfalls.

I really truly don’t want to mess up the rest of the game even though the TP issue has sapped a lot of the joy out of regular play … (and I am so incredibly grateful to all who have patiently made suggestions to try to help me).

I hope it gets resolved! That really is the only good solution.

Annnnnd … how do I uninstall? Just delete the folder? The game doesn’t appear in the list of programs in the Uninstaller. I test-uninstalled a few old things, Aion and Allods and Fallen Earth, and tried to uninstall DCUO but it kept erroring out. There is no Guild Wars 2 on the list however.

• tears at hair *

If you’ve been playing since the beta that is how it will be like because originally there was no installer. Just the launcher. The launcher does everything to give you a working game but it doesn’t set up stuff like adding an uninstall entry.

Well this sucks. I just spent 2 hours. I deleted my GW2 folder, remade it, and did a fresh install to that folder.

People told me I’d have to redo my keybinds. Nope, they’re still as I set them up. Therefore the game has another file somewhere with that info. And that’s probably what needs replacing. I’m so ready to weep, I waited nearly two hours today before even commencing the reinstall to try to get info on what I’d have to do and all I got was “back up your big .dat” which I did.

Now, I did not delete the temp cache before the reinstall, and I just found -two- of them. But deleting them both and logging back into game didn’t fix it.

Donari.5237:

Well this sucks. I just spent 2 hours. I deleted my GW2 folder, remade it, and did a fresh install to that folder.

People told me I’d have to redo my keybinds. Nope, they’re still as I set them up. Therefore the game has another file somewhere with that info. And that’s probably what needs replacing. I’m so ready to weep, I waited nearly two hours today before even commencing the reinstall to try to get info on what I’d have to do and all I got was “back up your big .dat” which I did.

Now, I did not delete the temp cache before the reinstall, and I just found -two- of them. But deleting them both and logging back into game didn’t fix it.

There is another file but StinVec’s post above already mentions deleting that file at step 9.

Yeah, I keep trying that.

Another sign of trouble: Most of the time when I exit GW2 I get a split second window that pops up and I am pretty sure it’s the one you get when the game hard freezes/crashes and ANet wants a report on what you were doing at the time you crashed. It comes faster than I can see it and I’m not sure how to screenie it especially since it usually takes me by surprise.

Support had me do a diagnostic on my network pathing, I assume tomorrow or Monday they’ll let me know if it told them anything. A friend commented about DNS and my husband helped me find my DNS setting, which had numbers in it and he said nope, it needs to be on automatic so we changed that. Rebooted, no good, the TP stubbornly clings to blank panel-dom.

I hear there’s a small freebie in the gem shop for people, oh well. I don’t actually need another repair canister or wvw xp booster But I sure would like to be thinking about bids on Lovestruck weapons.

Do this, though I don’t think it’ll do anything:
Start button → type: cmd.exe → right-click and run as administrator
Small window will come up and do the following:
Type these and press enter after each one(there is a space before the /):
ipconfig /flushdns
ipconfig /renew
netsh int ip reset resetlog.txt
netsh winsock reset

From top to bottom they 1. flush your dns cache, 2. renew your dns cache/ip address, 3. reset the registry entries concerning the networking stack, and 4. reset the winsock settings.

Note: If you use static IP addresses on your network, this will erase them and you’ll have to reconfigure them. If you don’t know if you use static IP addresses then you don’t.

You will need to restart your computer after all that.
If none of that fixes your problem, try this:
https://support.microsoft.com/kb/929833

Open the cmd.exe with administrator
type:
sfc /scannow

This will scan all your system files to see if they’re corrupted and repair them(hopefully). You’ll have to restart your computer if it repaired anything.

Also note that if you have not actually cleaned your computer of any viruses, all of the above will be for nothing.

Many thanks, I’m about to face plant but I’ll see about trying this tomorrow.

Since my computer savvy husband set up my networking, for all I know there are static IP addresses but it’s not too likely. (I wish he were MMO computer savvy. Alas. This issue is not in his area of expertise. But computer security is).

Donari.5237:

People told me I’d have to redo my keybinds. Nope, they’re still as I set them up. Therefore the game has another file somewhere with that info. And that’s probably what needs replacing.

The only other GW2 folder i know of;

C:\Users\yourusername\My Documents\Guild Wars 2\

Lil Puppy, I did all that. I so wish it had worked >< I did load Microsoft Security Essentials to do a scan, and that turned on Windows Firewall. However, since the complete absence of those had no effect on the problem, I don’t think they’re the source. Something in my machine must be blocking Awesomium from full function.

I’ve been considering a new computer for over a year now. This might be the push to getting one.

OMG progress! Support had me make another Win7 login account, setting it as administrator. Loading the game as that user … THE TP WORKED. But of course the rest of the desktop was completely unconfigured, my attempt to buy gems failed due to “a problem with the payment provider,” and now most of my shortcuts have vanished from my regular desktop, including GW2’s. And the TP won’t work through my main desktop.

But PROGRESS!

Donari.5237:

OMG progress! Support had me make another Win7 login account, setting it as administrator. Loading the game as that user … THE TP WORKED. But of course the rest of the desktop was completely unconfigured, my attempt to buy gems failed due to “a problem with the payment provider,” and now most of my shortcuts have vanished from my regular desktop, including GW2’s. And the TP won’t work through my main desktop.

But PROGRESS!

Very interesting. I wonder which setting was altered on your previous admin account that is reverted to default in the new account that allows it to function properly.

As a note, you can copy all the files and shortcuts from your previous desktop to your new desktop if you would like. Just browse to “C:\Users\OldDesktopUserName\Desktop” and copy all of those files to your “C:\Users\NewDesktopUserName\Desktop” folder.

I’ll give that a whirl once I’m out of RP. Question: Is there some way to compare registries and such between the two admin accounts?