Guild Wars 2

Hi, I’m new to this game and playing as a human guardian. I’ve recently purchased a bag and the only trading post and bank available in the first city will not let me enter. When I try I get knocked back by some force field or guard.
How do I access the storage bag I just purchased? How do I access the bank? Any help would be appreciated.
P.S. Im also on a quest where I have to find a disguise to enter a bandit camp. Not sure where I get this disguise. Any help there would also be appreciated.

That area is for premium users only. You want the one north of Dwayna’s waypoint, you will see about 50 people standing around it.

You can also find a trading post at Shaemoor market, and access your bank, collectibles and wardrobe (vault) from any crafting station.

Your Personal Story always takes place in instances. You cannot receive the bandit disguise until you start your next story mission. This is because the open world is separate and your Personal Story is historical (in the past).

I am not sure but there may be some time limit at start before you can use the trading post. How old is your account?

Hannelore.8153:

That area is for premium users only. You want the one north of Dwayna’s waypoint, you will see about 50 people standing around it.

No, not premium users. There is no such thing as a premium user. You need a ticket to get in from a past event, which is no longer available (it’s some sort of VIP area but there is nothing exclusive in it).

Thanks for you’re help. The game is fun and I can’t wait to figure out the basics but right now I’m just sort of winging it lol. Again, thanks.