(edited by Meteox.1029)
If you own a gw1 account your gw2 is at risk.
y lol, just a misjudgment as any people can do. What you wanna achieve with this post? As i can see ANET acted accordingly.
y lol, just a misjudgment as any people can do. What you wanna achieve with this post? As i can see ANET acted accordingly.
In your eyes how did anet act accordingly? First a Gm’s account was compromised with little information provided about the account. Secondly people in game was adversely effected by being permanently muted, banned, or having their characters and in game assets deleted. This has yet to be taken care of and further as previously stated many accounts leading up to this exposure could have been compromised due to failed security measures upheld by the support staff. What’s unknown is all that was currently done in game but these are the facts:
1) people were muted by a mod imposter (they are not unmuted yet)
2) people were banned by a mod imposter (they are not unbanned yet)
3) people had characters deleted (afaik still deleted)
4) peoples guilds had their gold trim revoked (many still remain revoked)
5) the person who used gaile’s account gave his own guild gold trim
6) support willingly will give any account away with little information provided
What exactly did they do right or handle? What I want to achieve with this post is to get a rollback for people who lost items, characters, guilds or were banned due to the person who abused the system to make a point. I also want support to actually provide security.
(edited by Meteox.1029)
? the person who had gailes account, that was a lucky shot as he was asking question how to use things. In se Anet was relative fast to prevent further damage, and they will be happy now to help people suffering from this. So ?
Nobody has been helped since the incident first took place nor are they responding to tickets regarding the manner. It’s also evident they don’t care at all with a lack of response of an indication they are investigating / planning a roll back. At this very moment what we are left with is the after math. In the event they do fix the problem I would be happy but not happy to know how weak are accounts are protected. As previously stated the extent of all that has happened is unknown and people have not got a lick of information or assistance since. You’re missing the bigger picture here this is not a light issue this is a serious case of negligence and fraud.
yeah lol read you first post, it was a misjudgment not a flaw in their system, and you suffer ? Or you want some attention?
(edited by RedZebra.2345)
It’s wasn’t a lapse of judgement. What it was is what I said it was. Negligence to give access of an account to somebody else with very little information provided. And yes I was effected personally but that is all in my ticket. You weren’t effected hence your bias. But you’d be singing a different tune had you been. It’s also important for people to know that their system is weak in order for it to be changed it’s not about attention it’s about change and getting help. Which will not happen without exposure. So kindly stop spamming and posting so you can get attention.
Negligence is not a flaw in their system, if i was effected i would be mad also. But keep to the facts :
1. they reacted relative fast,
2. it’s a human fault not their system
3. yeah tickets they will help you, but could be a bit faster certainly in this case
There isn’t a set system first of all. It varies depending on who is answering your ticket. There isn’t an exact criteria they follow in which they give back an account, which is exactly why it was negligence. For some of the staffers apparently it’s evident all they require is your email or ign. And possible your RL name as was a means for Lynie to get Gaile’s account. This system isn’t automated, so most definitely it was human fault. They didn’t react fast but granted it’s guild wars 1 nobody expected a fast response although I did expect a resolution by morning as of which we’re still waiting and have not got 1 word.
Hopefully this incident serves as a wake-up call to Support & security measures are tightened significantly.
Hate it for Gaile, though.
Headdesk
k my sry, as for answering on tickets i can only agree it’s very person depending. As for gw2 account safety i cannot agree what you said in y first post. It’s definitely a human fault with big consequences. I hope your issues are solved quickly. (i didn’t say they reacted fast, but relatively fast)
k my sry, as for answering on tickets i can only agree it’s very person depending. As for gw2 account safety i cannot agree what you said in y first post. It’s definitely a human fault with big consequences. I hope your issues are solved quickly. (i didn’t say they reacted fast, but relatively fast)
You are missing the point. If they have access to your gw1 account they have access to your gw2 account.
k my sry, as for answering on tickets i can only agree it’s very person depending. As for gw2 account safety i cannot agree what you said in y first post. It’s definitely a human fault with big consequences. I hope your issues are solved quickly. (i didn’t say they reacted fast, but relatively fast)
You are missing the point. If they have access to your gw1 account they have access to your gw2 account.
Actually, in some cases, if they have a CHARACTER NAME, they have access to your account.
Headdesk
willingly —> human ?
if it was not willingly given he couldn’t have the account so ? Human fault
@ oshilator yeah lol and i have y visa
(edited by RedZebra.2345)
willingly —> human ?
Why are you still posting? You are wrong, uneffected, and biased. This is a larger issue than you could even fathom. You are only derailing my thread and not positively and properly criticizing the material in it.
Back on topic:
Give us better security and undo what has been done!
(edited by Meteox.1029)
why cause you are also biased. Larger ? how? They did what they had to do. Yeah sorry, you suffer wait for you ticket all i can say. Maybe: also we did not landed on the moon or extraterrestrials are among us, it’s about the same as you first post.
(edited by RedZebra.2345)
You two are going to get this thread locked.
Headdesk
I’ll ignore him, anyways anet really pooped the bed on this one. Still waiting on a reply.
yep, but the problem will be for the people who are honest in this case. Anet will be from now on a lot less forgiving.
(edited by RedZebra.2345)
If any damage was done to Gaile Gray’s GW1 account, it’s hosed.
A few years ago, some time before they shut down the official GW1 support forums, Gaile (or another dev) told a player on the forums that their hacked account couldn’t be restored because the account restoration tool broke and would need to be rebuilt completely from scratch, and that they didn’t have the time and resources to do it.
In one of the Reddit threads the OP linked a poster mentioned it https://www.reddit.com/r/GuildWars/comments/4vwgql/gaile_grays_account_got_taken_over/d62fqdz
There’s something charming about rangers.
[Please see the official response here: https://forum-en.gw2archive.eu/forum/game/gw2/Account-hacking-incident/6273499 Thread is now locked. Thanks!]