Guild Wars 2

It’s that time of the week again. We come togheter as a server and defeat tequatl. But this time I felt there was something wrong. I had some disconnections before the event started. Praying for good luck I attempt the event. We succeeded with flying colors, I got credit in each event. BUT …. I lost connection in the last seconds and came back emptyhanded. no chests for me, altough I was helping the whole fight on my turret. I also had this happen to me in the latest addition of the new patch (attack on Lion’s Arch) but I blame that on the numerous bugs that exist in that event.
Q1: Is there some sort of ‘fix’ in the works for people with similair connection problems? (since the problems is as old as Guild Wars 2 itself)
Q2: Can I contact someone to have a chance to still get my precursor greens from the event?