So I’m crafting the dusk experiment right now. Super excited to do so after years of waiting and horrible luck with the MF and no drops.
Last night after a week of farming ore (iron and plat) plus waiting on the time gated stuff I was able to craft the final piece of it. In my rush of excitement to finally move to the next piece I crafted the blade portion of the item a second time instead of the hilt. Crap…I now have two nightsword blades. What am I supposed to do with this thing!?
I’ve submitted a ticket. The first customer service rep didn’t understand I wasn’t asking for an exchange of my mats. When I tried to explain he simply replied my request cannot be fulfilled and any more tickets about this request will be blocked…um okay someone is having a bad day it seems. I simply am asking for a swap for one of my blades to a hilt. I’ve been with this game since Beta. This is my first legendary. I’ve been waiting for crafting a pre forever since my luck seems to suck. I’m excited. I made a mistake, but one I’ve seen in the past to be reversed hence the ticket.
I’ve seen customer service reverse accidents like this in the past, heck just last week my buddy accidentally consumed a soulbound recipe on the wrong char as he was crafting his legendary and CS refunded him the recipe. He could’ve bought the dang thing for 25k karma, I’ve been farming for weeks! Reddit is full of similar stories about mistakes being rectified by nice customer services reps at ANet. That’s why I bothered submitting a ticket in the first place instead of sucking it up and starting the grind all over again. I re-submitted a new ticket. I’m hoping for the best. Fingers crossed.
I’m writing this as a PSA but also want to add a suggestion. Don’t make my mistake. Double check before crafting items! Weeks of farming, hours in wvw and pvp, and gold down the drain if I can’t get this reversed.
My suggestion: Items like this that only need to be crafted once to fulfill a collection should only be available to craft once. An item that cannot be used again, is account bound, and once fulfilled finishes the progression shouldn’t be available as an option to accidentally craft. There are plenty of places where once an item is fulfilled you can’t craft or access it again, it should be like this as well, or a vendor that can swap the items if you make a mistake (such as vendor that changes soulbound node equip to account). The item pieces costs the exact same so an even swap vendor (much like using karma to replace a missing deleted item) makes perfect sense.
Anyway thanks for listening to my rant.