Guild Wars 2

Is it me or didn’t NCSoft think there wouldn’t be any problems with this game, no bug no hackers. 3 Days ago my Friend go his account hacked, they changed his E-mail address and password. Then he went into the Support site to get help getting his Account back, he asked a question and sent a “ticket” about his hacking then he got a automatic e-mail telling him to go to a site to type in e-mail, password, serial number ect… But the problem is that they changed his e-mail (he got a confirmation that it was changed but they didn’t tell What was the new address) so he couldn’t get that, then the password that obvious been changed, serial was ok. Character name was invalid.

This just prove how little thought they had put in this hacked account buissnes,
You can’t recover your own account because they most likely change your e-mail that they don’t tell what is and the password is impossible to know and they will probably remove the existing character just to make sure it won’t be fixed. Why not have a secret question instead.

The ticked doesn’t seem to be read by the support-guys either

Admins i beg of you, improve this and I’ll be forever grateful
If not i will be sad, probably become a keyboard warrior rage and quit, not because of the game but because of the kitteny support.

Yours Truly

Deadwinz

This should probably be posted in another forum, but I’ll respond since I dealt with this issue last week (took about 6 days total).

After about 3 days they sent me that same response, but they did eventually change my email back after I told them they had changed it. There are a few things they should have done for security:

Security questions. The guy in France who stole mine wouldn’t have known my mother’s maiden name probably. I say probably because a keylogger may have stolen my ID from a gaming website or something, but not many things also have security questions.

A reset to default email option. Once they change your email, there shouldn’t be a reason you can’t revert it within a few hours or something. If anything this would reduce the chances of people selling accounts probably too.

Also wanted to note—

I expected all of my money/gear/everything to be stolen. Either they only stole my UnID’d dyes, and all the green/rare items in my bank (leaving my characters weapons/etc alone), or they were restored by ANET. I was under the impression that ANET didn’t do item restores?