Guild Wars 2

Hey
I bought this game nearly 3 years a go, and I have lost my serial code. What can i do in order to “get it back” again? Do i have to send an mail to Support or can i find it hidden on my account somewhere?
Thanks a lot

For what do you need it? As far as I know you can’t get it back, maybe support can help though.

I have just spent way too much money in the gemstore, and I am a bit paranoid that i might get hacked, and can’t recive a new password. That would definently push me away from this game for good.

How are you logging in? Use that information to change your security settings.

I am just using my PW, i tried to set up the google authentichator thing, but it didn’t really work.

Northernnliht.9514:

Hey
I bought this game nearly 3 years a go, and I have lost my serial code. What can i do in order to “get it back” again? Do i have to send an mail to Support or can i find it hidden on my account somewhere?
Thanks a lot

Unless I’m mistaken Serial Codes were emailed to us all when we purchased the game, look back far enough and you should find yours.

If you bought the game online and received the serial in an email, Delgan is right, it should be there unless you deleted the email.
If you bought the game on disc and lost the code, then it’s probably gone for good.

Don’t worry too much, though, I think I remember someone from staff mentioning that having the serial number isn’t the only way to prove you own an account if you ever do get hacked. But if you’re freaking out about account security, you can start by using email authentication, and regularly checking those settings for old IPs that are still authorised to access your account without confirmation and deleting those you don’t need anymore. Not as fool-proof as the mobile authenticator, but better than nothing.

Hey there, don’t need to worry. I lost my serial number too. Luckily I made gem transaction not long before I need to recover my password. Just send a ticket, with more personal detail filled, especially the transaction information you have, you will get quiet fast response.
Last time I need to change my email it only took me 1 business day to get a reply.

Hope that will make you less worried!