Anet does not listen to stronghold feedback?

Anet does not listen to stronghold feedback?

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Posted by: KrisHQ.4719

KrisHQ.4719

Hey everyone!
I was very disappointed when I saw the changes made to stronghold.
After the last and first public beta, players were eager to play and were hyped to leave a huge chunk of good feedback.
This thread provided a lot of thoughtful suggestions, and adressed problems/frustrations that a lot of people experienced.
Even I tried my best to explain flawed scenarios and leave feedback:

“When killing an enemy player or even wiping the whole team, it didn’t really affect the match. It didn’t create an opening for the team to make a strong push or even make a strong comeback.
Imagine being pushed all the way back to the lord. The enemy team pushes with all 5 players. Somehow you manage to wipe them all, and rally to their gates for a nice comeback. The intensity would rise, but then you notice that you can’t even make it through the map before the enemy team has all respawned.”

None of these changes were even adressed in the slightest, such changes include:

  • No reward for killing players, too short respawn times.
  • Matches ending prematurely due to short time limit
  • Archers being weak, useless and easily distracted
  • Simply doing a PvE-race (lordrush) seemed to be the most viable strategy

A beta shouldn’t simply be a demo to try a rather finished product, and that is what I feel Stronghold is. This second beta won’t bring any new useful feedback for the developers, since none of the previous issues were adressed. Players will once again come up with the same feedback, which means we’re not getting any nearer the goal of a fun and competitve gamemode.

In my opinion this is really disappointing. I thought these tests were used to gather feedback, and actually react/respond to it?
It seems like it’s just a bad way of trying to hype the upcoming expansion.
If you ship the gamemode like this, I can almost guarantee that it won’t be a success. There are too many obvious flaws within its design.

Listen to your playerbase. In the end you are creating the game for them. This is a business, and we’re your customers. We really want to help you and provide feedback, but when it’s obvious you do not listen, our support will quickly fade.

I think it’s safe to assume it won’t get its own queue at this point. When Anet has set their mind on something, they’re too stubborn and proud to change it.

I’d like to know that I’m not alone with this thought!

Lysis Kawahara – D/D Elementalist
Zaphiel Faires – DPS Guardian

(edited by KrisHQ.4719)

Anet does not listen to stronghold feedback?

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Posted by: PowerBottom.5796

PowerBottom.5796

Yepp, I was very disappointed by that too….. I mean, at least on the Archers (and Guards) being too weak, the whole community seemed to fully agree.

I heard no1 being outraged about too few crates for LoS-ing or disapointed by the Lord not cheering though.

And yes; if they leave the game-mode like this, I would be hugely disappointed and I probably wouldn’t buy the expansion.

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Posted by: Empty Sky.6354

Empty Sky.6354

I think you are wrong about time. If it would go on for too long,then you’d be reading posts here,how this game mode is too long. And can you imagine,if game ends up 4vs5 or something and people being stuck in game for 20min+ ? Formus would crash from all the rage.
As it is now,it’s fast paced and I like this. There’s always something to do. And I think its fair (as fair as it can be),that if you wipe whole team or you get wiped,that it’s not insta over for one team. (depending,where fight took place and so on). NPC themselves should be as they are now. Make them too strong and again people will rage,how a NPC is too strong.

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Posted by: DarkSyze.8627

DarkSyze.8627

“The way companies handle complaints can mean the difference between success and failure in an increasingly competitive marketplace. Businesses that turn complaints into opportunities for building closer relationships with customers are the ones that are most likely to survive and prosper.”

“Opportunity to improve the company

The complaint is a signal that should not be ignored. When customers complain, they are giving your company an opportunity to fix what is wrong and improve your business. Why? Customers act in their own self-interest, and they are in a unique position to tell your company the unvarnished truth – something your employees are unlikely to do because it might reflect negatively on their performance or they may fear that you might “kill the messenger” rather than listen to the message. Just about every comprehensive study done on this subject points to greater success for companies that turn the negatives represented by complaints into positives."

“Ignore customers at your own peril

“Back in the summer of 2011, Netflix ignored their customers by splitting its DVD and streaming businesses and effectively increasing prices by 40%. As a result, they lost a whopping 800,000 subscribers, their stock price fell to less than half its previous value, and the company became one of the 10 most hated companies in America.”

“Customer complaints are marketing opportunities”

“John Goodman did pioneering customer service research through TARP, the company he founded in 1971. He showed that, while customer service is typically a cost center in most companies, it could be turned into a powerful marketing force to drive sales, repeat business and greater profits. His research showed that roughly 4% of customers (1 out of 26) that were “wronged” by a company complain. The other 96% (25 out of 26) stop buying and tell 9 to 10 others within a week about their poor treatment. This means that a negative word of mouth pyramid averaging 250 is created.”

“If the company is able to satisfactorily solve the problems of the 4% that complain (turn the negative into a positive), they will tell 6 to 7 others within a week that the company solved their problem. This will result in a positive word of mouth pyramid of 250 customers that say good things about the company. The positive group will also develop a closer relationship with the company.”

“What can you do about the other 96%? You can go through your customer list and contact customers that have not bought products from you in a while and ask them why you have not heard from them. This will identify a good number of negatives that you can turn into positives. And, in cases where there were no negatives, the contact is another opportunity to generate more business.”

“As good marketers know, complaints are opportunities to develop closer relationships and improve your business. Don’t sweep them under the rug or ignore them. If you do, they will punish you. Ask Netflix, Bank of America, or the many others that ignored complaint signals.”

" Customers may forget what you said but they’ll never forget how you made them feel "

" If we don’t take care of our customers, someone else will "

" Your customers doesn’t care how much you know until they know how much you care "

" Solutions To A Problem Can Only Be Found, When You Want To Get Rid Of It "
Ankur

(edited by DarkSyze.8627)

Anet does not listen to stronghold feedback?

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Posted by: KrisHQ.4719

KrisHQ.4719

I think you are wrong about time. If it would go on for too long,then you’d be reading posts here,how this game mode is too long. And can you imagine,if game ends up 4vs5 or something and people being stuck in game for 20min+ ? Formus would crash from all the rage.
As it is now,it’s fast paced and I like this. There’s always something to do. And I think its fair (as fair as it can be),that if you wipe whole team or you get wiped,that it’s not insta over for one team. (depending,where fight took place and so on). NPC themselves should be as they are now. Make them too strong and again people will rage,how a NPC is too strong.

There are various opinions on that subject, and while I potentially had a lot of fights this beta that ended way too soon, that might not be the case for everyone.
However, I’m not discussing specific suggestions in this thread.

Lysis Kawahara – D/D Elementalist
Zaphiel Faires – DPS Guardian