Guild Wars 2

12 months ago, my guild collected funds for a custom PvP arena which I then purchased. Over the course of the next 10 months or so, we used the arena and continued to feed it coins to keep it going. Then we missed a payment resulting in the permanent dissolution of the arena.

I have contacted Customer Support about this and they suggested I make a forum post.

At no time were we told or even warned that not making a payment would result in the permanent destruction of the arena. We invested over 100G in it including the continuing payments and now all that is gone forever.

1) I don’t understand why we had to continue to pay a fee after having to pay such a hefty premium for the initial “kit”

2) I could understand that the arena would become dormant if we didn’t continue to pay a fee and that is in fact what we all thought would happen.

3) I don’t understand why the arena was in my name and only I could make changes to it.

4) It seems that all of these items are incongruous with other aspects of the game, especially now with the new Guild Hall system.

In the short term, I would like to have my custom arena reappear so that we can use what we paid for. Again, I was given no warning that it would go away forever if we didn’t keep paying.

In the long term, I’d like to see it be part of the Guild Hall system. It makes perfect sense.

They shouldn’t have vanished on you. You should still be able to reactivate it by dropping in another token. As the arena owner, you should have the power to do that.

Thanks, but according to Customer Support, we have a 2 week grace period, then it’s gone forever.

Ahh, kitten . I didn’t know about expiring after 2 weeks, that should definitely be changed.

And while we’re on the topic of improving custom arenas, can’t we get something like Arena Privileges where people can be assigned certain powers like changing maps/settings?

It’s kind of a pain when I want to test something on a certain map, but I have to wait for my friend to get on so he can change the settings. And I know it’s got to be a pain for people who run tournaments too…

So you missed payments for two weeks straight?

Yes. I was out for about 2 months. When I returned, it was gone. Again, no warnings or explanations that this is how it works.

I agree, bloody. The arena is tied to an individual, not a guild. Hopefully with the new Guild Hall structures, that will change.

The whole thing needs some updating.

Maybe you should have had others paying attention. Pretty sure it shows how much time is left on it though I could be wrong. I don’t normally pay any attention to custom.

It does say when you’re about to run out of time, but it doesn’t say you’ll lose the 100G investment forever if you don’t add coins. Things would be different if we had known that.