1. First thank the OP for the constructive feedback and the post in general. Use a phrase like;
“Thank you for the constructie feedback and the post in general”.
Use his name if you want to stand out. (you may even give him or her a cute nickname to break the ice. Pumpkin, Sweetheart, Honey Bun and Poubelle are just some examples you could use.)
2. Whatever the OP said, say that you will pass it on to the team or that we have a similar discussion internally or both if you feel dandy. You may laugh as you write this, but not too loud. Constant laughing from every dev. could interfere with the workflow. So keep that in mind. maybe pass it on to the team.
3. If it’s concerning a new change, say that we need to give it a little while to see how the meta settles, because “it will take a while for people to catch on” (here you can point out the warrior and that we felt it would eventually rise up to become the class it is now, but that it wasn’t figured out by them and we expected him to do exactly what he does now)
4. Point out that sigil of paralysation is now fixed as often as possible.
5. Tame the wild players by telling them that soon whatever they ask for will soon come soon with the next patch which also will be coming soon. (you may laugh in a malicious pitch while typing this)
6. Tame them some more by pointing out how much we balanced stuff and that we don’t want to overdo it!
7. Explain that because of quality of life we don’t want players to download new clients all the time.
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