Heeeeeelp >_<
it might be best to make a ticket on this describing your issues. Im not familiar with this sort of problem myself so I can’t offer much in the way of advice on fixing this issue. But contacting ANet would probably be your best bet. They can atleast look on there end and see if theres an issue on there part. And im sure the people they have can give you advice on where to look if they believe the issue is on your side.
Edit: also it might be better to make this post in the account and technical support forum. Your more likely to get a relevant reply there.
Ghost Yak