Perhaps not best for the casual player, but for the organized tPVPer, custom arenas allow them to organize their own matches and tournies. Otherwise they get stuck with paid tournies which have long queues and don’t allow them to choose which teams to face. Plus custom servers would give more power to the players, which buys Anet more time to implement more PVP features like ladder system.
Some argue that Anet is doing things backwards because you must build up the casuals first, then let casuals turn into hardcores, and then cater to the hardcores. But this game already has a groups of hardcores (i.e. Team Paradigm or Almost Famous) who are really dying for custom servers so they can make their own tournies and skirmishes. Not to mention there are shoutcasters who have dedicated themselves already to this game. Just look at the Youtube videos of beta tpvp events with shoutcasts and esport-hopefuls.
However I’m sure the patience of this pre-existing hardcore ESPORTS group is wearing thin more and more by the day.
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