Regarding trash-talk
Depends on the trash talk involved. Sometimes they do.
Report.
Block.
Carry on.
That’s all you can do.
Don’t look at me like that. Whatever you’ve heard, it’s probably not true.
They don’t ban for that. Every MMO have these kind of peoples and be happy it not as bad as mobas. When i started to play GW2 it wasn’t that bad it felt chilled and relaxed after playing other big MMORPG’s. It’s 2016 now game went f2p and insulting inside the game, insulting in hotm map chat. a lot of kitten talking and raccism. Still not as bad as mobas but its on the way.
anet doesn’t do anything with reports except toss them into the recycle bin.