Server network errors and solo q

Server network errors and solo q

in PvP

Posted by: Gesamtkunstwerk.6590

Gesamtkunstwerk.6590

Just lost myself and my team their match due to a server-side network connection error in solo q. There are no problems with my internet connection; the entire time I have been able to access the internet; and nothing has changed with my router.

The message I got was the following: “Network error. The inability to connect to Guild Wars 2 may be caused by internet routing issues or a server side network failure. If the problem persists, please visit our support website. (Code=5:11:3:159:101).”

All of us have lost standing due to something entirely out of my control. I want to know what Arenanet is doing to take responsibility in events like this. Would I be asking too much that a support ticket be provided followed by a rollback?

Diotima of Mantinea, r65 Elementalist
Vovin, r65 Warrior
Guild: V A E V I C T I S [HEX]