Hey everyone,
As many of you are already aware, ArenaNet has been supporting tournaments by providing gem codes for prizes for several months now. We are currently supplying gem codes for four separate tournaments on four separate days of the week. Many of these are hosted by the same people.
A number of you have recently contacted ArenaNet staff regarding this prizing, be it for recent tournaments within the past 4 days or for tournaments that happened a few weeks ago. ArenaNet has no control over players or tournament organizers submitting their information in a timely manner.
Moving forward, please allow up to two weeks after the tournament ends for tournament organizers to gather the information and submit it to ArenaNet for distribution. Beyond that, if you have not received your gems yet, feel free to contact the tournament organizer.
Additionally, if you plan to participate in a tournament, please have the following information ready to submit for prizing:
Email address (for contact)
Display name (name.1234)
Character name (the character you played on)
Team name (the team you played with)
This information is necessary for us to distribute these gems, and we will not be distributing gems until all of the required information is submitted.
Thanks!