Guild Wars 2

Just read a thread closed and the moderator stated:

If you witness any of these acts while playing, please report them using the in-game ticketing system so our Customer Support team can properly investigate the issue.

Wise advice, but what option are we to choose from? Here we are, over a year after the games release and our choices from the in-game ticketing system are:

Botting
Inappropriate Character Name
Spamming
Verbal Abuse
Scamming
Selling Gold
LFG System Abuse

Which one do you use for hacking? Which one do you use for someone exploiting? Which one for cross-server cheating?

LFG system goes into the game and they have absolutely no problem adding LFG System Abuse to the list and since it is a drop down list, how hard could it have been to add the item to a table somewhere in the database?

So why not one for hacking/exploiting/cheating? Why are we still asking for this miniscule change over a year later?

Obviously the answer you are looking for is; there is not a single player in Guild Wars 2 that cheats/hacks/exploits/glitches/etc.

That is why there is no report field for it, duhhhh.

Kittens.

Invalid.8765:

Obviously the answer you are looking for is; there is not a single player in Guild Wars 2 that cheats/hacks/exploits/glitches/etc.

That is why there is no report field for it, duhhhh.

Kittens.

Yes. This philosophy and business model reminds me of Apple and their iProducts.

Such things do not warrant our attention. Just ignore it and it will go away. Right?

I literally made a post about this approximately 1 year ago:

https://forum-en.gw2archive.eu/forum/game/suggestions/Add-a-new-player-infraction-report-option-CHEATING/

Its frustrating that there still remains no clear report option for people who are cheating.

Even then, at this stage of the game, I sincerely doubt a fixed report option would do the trick. My friends and I still run across the same speedcheaters in WvW that we did 1 year ago. The dozens upon dozens of times that we’ve reported certain cheaters evidently does nothing, as we always run across them a few weeks later when our servers are up against each other again.

So fixed option or not, the cheaters apparently aren’t going anywhere. Just take note of who they are, and avoid them whenever possible.

Ya know, i used to play a game a long time ago, so riddled with cheaters you couldnt possibly know who was playing straight or not.

They had a brilliant way to report cheaters.
Once you hit report, the last 120 seconds of your game, including all chat and visuals were recorded and submitted alongside whatever evidence you could provide yourself (you could add up to 3 screens). This means that the game itself provided unquestionable evidence of cheating.
Downside to this system, takes a lot of hardware power to maintain and run.

Worked like a charm, just hope you didnt use swearwords during those 2 minutes or you too would get banned. Oh well, every system has it’s drawbacks.

This is working as intended. They are aware of the issue, and are working on a solution, but can’t currently reveal any more specific information. Rest assured though, that this is high on their priority list and they are optimistic that it might be implemented as early as the 3rd patch for Guild Wars 3.

In order to report exploiting and hacking you should take screen-shots and/or video and send directly to “exploits@arenanet.com”.

The main issue with simply adding it to the in-game reporting tool is that that would mean that they basically need to video-record every single thing in the game in order to actually prove that someone have exploited/hacked, or spend loads of time following potential hackers/exploiters around.

There is also the issue with people abusing reporting tools and claiming people are hacking just because they happen to be better or something like that (hear more or less weekly in WvW about how the enemy is “hacking” just because they happen to be better.

Jaxs.5830:

Just read a thread closed and the moderator stated:

If you witness any of these acts while playing, please report them using the in-game ticketing system so our Customer Support team can properly investigate the issue.

Wise advice, but what option are we to choose from? Here we are, over a year after the games release and our choices from the in-game ticketing system are:

Botting
Inappropriate Character Name
Spamming
Verbal Abuse
Scamming
Selling Gold
LFG System Abuse

Which one do you use for hacking? Which one do you use for someone exploiting? Which one for cross-server cheating?

LFG system goes into the game and they have absolutely no problem adding LFG System Abuse to the list and since it is a drop down list, how hard could it have been to add the item to a table somewhere in the database?

So why not one for hacking/exploiting/cheating? Why are we still asking for this miniscule change over a year later?

I think the list should be shorter, not longer. As it is, people worry too much about which pull down to use. I think the only choices should be:

1. Inappropriate behavior: covers character names, spamming, and language.
2. Scamming: covers any situation in which one player tries to take advantage of others.
3. Exploiting: covers any situation in which a player tries to take “unfair” advantage of the game’s mechanics.

It doesn’t really matter if you report gold sellers as (2) or (3), because after seeing the report, ANet staff is going to look at the reported account’s chat logs and will see gold selling whispers. It doesn’t really matter if you report /lfg abuse as (1), (2), or (3) because staff will still have to investigate recent behavior and will, as a matter of course, look at other things (such as appropriateness of character names).

What would make the short list work even better from a player point of view is if we were allowed to type in 15-50 characters, similar to what happens with /bug. That way, we could clarify whether we mean an improper character name or an improper pet name, whether someone kicked people from a run, or whatever the main issue was that caused someone to report another player.