Many of you may have noticed that today from midnight to 7:30 AM PDT (07:00 GMT – 14:30 GMT) two unfinished items were available for purchase in the Gem Store. The Custom Arena Starter Kit and the Custom Arena Time Token items are two items we are working on for a future release but they are currently only in the testing phase and do not have final art, descriptions, or pricing. Anyone that purchased either of these two items today can contact customer support to get a refund if they wish.
For those of you considering a refund: It’s likely the final price for these items, when they are released, will be very different from today. The Custom Arena Starter Kit will likely be far more expensive than it was and the Custom Arena Time Tokens will likely be cheaper than they were today. There will also possibly be ways of earning these items in game through PvP in the future as well. If you would like to hold on to the items you purchased and wait for their official release to use them, please feel free to do so, these items will work fine when Custom Arenas are added to the game in a future release.
We are sorry for any confusion or inconvenience this may have caused.