Guild Wars 2

Have you recently received an email that purports to come from ArenaNet, saying that “we” have discovered you are attempting to sell your game account? You may have heard about this, it’s the one that threatens dire consequences if you don’t follow the instructions, which include clicking a suspicious link. Here’s some information about this:

This is a phishing attempt. Do NOT click on or visit any links provided in these emails.

In addition:

• Never give anyone else your account name or password.
• Never use your account name and password on any website except for our official sites at http://www.guildwars2.com (which includes our official forums: https://forum-en.gw2archive.eu/forum) and http://www.ncsoft.com.
• Don’t trust the way a site looks, because fraudulent websites copy the look and feel of our websites.
• For the greatest level of security, type a desired URL or copy and paste it into your browser rather than clicking a link. (Another tip: Mouse over a provided link and see that where you’re going is where the link says you’re going. If you see www.guildwar2.com and mouseover to see www.verybadsitethatwillstealyouraccount.com, you have a fairly good indication that someone is up to no good. )
• Use reputable anti-virus software at all times to add another layer of protection.

If you entered any of your account information on the suspicious website, please contact our Support Team (use “Ask a Question” on that page) so that we can take steps to prevent damage to your account. If you have not entered any information on the site, no further action is required (other than deleting the email).