Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
Content Marketing Lead
A message from Mike O’Brien:
This morning we experienced a power failure at our European datacenter, and unfortunately it knocked out some of our equipment. We’re currently rebuilding. In the meantime, accounts that connect to European worlds are unable to login. Some North American accounts with ties to the European account database are also unable to login.
We’re working on restoring networking equipment. Once we do, we’ll know whether we can safely bring up databases and game servers. At this time we don’t have an estimated time to restore service.
Today is release day. We’re going to go ahead and post the release, although much of the world won’t be able to access it until service is restored. I know that’s far from ideal. But we have only three days left to prepare for the demo, and with that schedule, it’s important that we get the release out today so we have time to deal with any issues that arise. I appreciate your understanding.
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