I sent in a support ticket asking about the inability to acquire HoM pets. With the new traits system and adjustments, a coupling of the Forest Spider with the HoM Black Widow seems to be an inviting prospect from my perspective. Got a polite boiler plate response (as always) from the agent dispatched to answer, which goes as follows:
“Thank you for contacting us once more regarding the issue you were experiencing. Issues like the one with the Hall of Monuments are complex to resolve, and the time it takes to fix them can vary widely based on the severity and complexity of each issue. Because of this we are unable to provide a timeframe in which the issue might be resolved. I sympathize with your frustration but please provide us with MORE TIME while our development team work in order to grant you access to the Hall of Monuments.”
Since I only recently found the closure, I was thinking “they just got this problem” and understood their position. However, I casually researched the topic online and found (thx Reddit) that the issue that caused the closure of all HoM accounts occurred over 3 months ago.
At that point, I realized that my private email to support was the wrong thing to do, as fixes in the game are prioritized by game needs and “squeaky wheels.”
So, this is topic is placed in the forums as a tickler to “publicly” remind ANet that many loyal GW1 players worked hard to get the achievements and rewards from HoM in anticipation of GW2. Therefore, all the items in HoM are de facto common law amendments to the initial purchase agreement, (meaning we expected to get the stuff as promised before we slapped down our bucks on GW2).
Now I understand that most of the HoM rewards have been placed in a player’s wardrobe and therefore many players are probably not impacted by the closure. However, the special pets are only available from HoM, so I am putting this in the ranger’s forum where I think it impacts the most.
Bottom line is to shed light on the issue so as to potentially raise the flag on the fix that may be buried deep in the bowels of unending pending repairs…. :-)
I appreciate the game and all the efforts made to make it the best – and I look forward to comments by players and ANet alike in the near future.
