Greetings,
We wanted to take a moment to address some concerns with the sub-forums and moderator procedures this weekend. The Community Team hopes that this post will help explain more of our processes and goals, which should foster better communication all around. It is important to show that while we might not respond to everything, we do pay attention to what the community is saying. Specifically, we’d like to touch on our processes and procedures.
Our Forum Code of Conduct is very clear regarding what is acceptable discussion. It’s true; we do not allow “I quit” threads or threads created simply to complain. We DO allow negative threads, as long as it remains constructive and respectful. Not just respectful towards each other, but also to our staff, which includes the Moderation Team, Dev Team, and more.
We also realize that we can make mistakes, and sometimes things might get handled incorrectly. This is the main reason why we have an escalation process, so you can easily submit an appeal, ask questions, and bring things to our attention. When this process is followed, our team is able to step in and take a better look at the entire conversation and mood. Alas, this did not happen, and many people decided to start spamming the sub-forums. Our Moderation Team handled the spamming posts as they are instructed, which included handing out some temporary suspensions.
You may contact the Community Team directly at forums@arena.net if you wish to discuss moderator actions, the Code of Conduct, or our processes.
Instigating spamming and breaking the forum rules is very disruptive and completely buries any real feedback that the Dev Team can use; the signal-to-noise ratio will defeat any positive discussion and information gathering.
Our goal is to allow our community to express their thoughts and desires for the game, but not at the expense of our welcoming and respectful spaces.
We discussed leaving this thread open today, so you can ask questions, and share your concerns. Also note that if the discussion does not stay civil or constructive, we’ll close the post.
Our hope is that by leaving this for discussion, we can show that we are listening and working to improve our processes.