Guild Wars 2

I’ve come here as a last ditch effort to resolve an issue. I know it’s with NCsoft and not with ArenaNet, but they haven’t replied to my ticket in about 4 full days, and I’m getting a little desperate.

First and foremost, I guess, is my problem (Reference # [121011-002270])

“This e-mail is to notify you that a chargeback has been received by NCsoft for a purchase made for this game account.

As a result of the chargeback, the game account associated with the purchase has been closed and the credit or debit card used in the transaction has been blocked until the chargeback dispute has been resolved."

My family has been the victim of Credit Card theft five times in the past few years. I recently purchased $35 worth of gems and it was accidently disputed and the charge blocked. Rightfully, my account was suspended.

After 6+ days of trying to sort out the issue on what NCsoft needed me to do to resolve the issue, I get this;

“Upon reviewing your issue further, I can see that the chargeback dispute has not yet been canceled. We will not be able to assist you further with this issue until such time that this dispute has been retracted. Once we have been notified by the financial institution that the chargeback was canceled, we’ll be more than happy to release the account back to you.”

But charge back HAS been retracted, I called the credit card company and received confirmation from them. That was days ago. I sent a response to NCsoft notifying them. No reply.

My question, I guess;

So…. what happened? I’m still suspended. I’m not sure what to do here. Is the charge taking time to clear, has there been a problem, or have I been ignored?

I can’t get a reply from a support ticket. The hotline directs me to a livechat, which is never up, which directs me to a support ticket, where I can’t seem to get a response.

What do I do now? Can anyone offer advice? And please, if you must tell me you can’t help, can you offer a suggestion? I’ve been polite and patient and I just want to play again.

I’ve excluded some conversations, as they’ve been long and full of personal information, though I’ll supply any if needed.

Thank you so much Gaile!

There seems to be a problem between the funds going from my bank to NCsoft. Both parties say the problem is not on their end, so I’m trying to sort out where the problem is at. NCsoft swears the money hasn’t arrived, but my card holder swears they sent it but NCsoft hasn’t acknowledged it.

Hopefully I can get this resolved, and I’ll post feedback on how it turns out, for people who might be under the same circumstances.

Sigh. Thank you for checking again, I’ll just try and wait it out and hope the bank resolves things. I wish we could just charge the card again, but I suppose that’s not an option?

Thanks for holding my hand through this!

Sorry for the double post, but I’d like to celebrate the one month anniversary of not having the problem resolved! Hurray! Not sure what happened anymore, or where the problem even lies, but I resign myself to my fate having done all I could have done to try and fix it.

Good luck Anet and all GW2 players, I hope no one else has my problem, because the only advice I can give is “oh well?” Thanks for trying Gaile, you were the most helpful and nicest in this whole ordeal.

Wow. Really bad karma. How long does a chargeback usually take to clear up? :/

I thought I deserved a bump after an interesting development!

I had the same problem with Funcom’s The Secret World. I contacted them through email, I heard from the next morning, and we resolved the issue with another payment option in UNDER 24 hours! That’s some customer service!

So, several months later, I’m wondering. Did this payment ever go through? Did it ever process? I haven’t recieved an email about it.

Merry Christmas!

You’re still having this problem after 2 months? Wow, that’s amazing!

Indeed! They told me another payment option wasn’t possible. But it worked for another game. So was I told wrong, or does NCsoft really not allow it? It seems silly.

Now I’m really confused.

fragthekitten.3095:

I thought I deserved a bump after an interesting development!

I had the same problem with Funcom’s The Secret World. I contacted them through email, I heard from the next morning, and we resolved the issue with another payment option in UNDER 24 hours! That’s some customer service!

So, several months later, I’m wondering. Did this payment ever go through? Did it ever process? I haven’t recieved an email about it.

Merry Christmas!

I had the opposite experience with The Secret World. My credit card company thought they were some fraudulent group and wouldn’t let the charge go through so Funcom permabanned my secret world account. So its the luck of the draw. Sometimes you get a good customer service person and sometimes you don’t. Since then I use paypal when its allowed by a company because it just seems less risky.