3 Unauthorized Paypal transactions.
It seems like your paypal account info is stolen. I would change login email and password on your paypal account and monitor it closely for a while. Once you dispute at paypal, they will refund the money. As for people who are using accounts that are purchased with your paypal will be banned. You don’t have to do anything.
Cool. Yeah I changed my Paypal info as soon as it happened.
File a dispute with paypal, and also with Arenanet.
I don’t think he needs to have a dispute with ArenaNet. He doesn’t own Guild Wars 2 accounts. He doesn’t even know who used his paypal card for those charges. Once paypal did their refund, ANet will close those account with stolen keys. Whoever owns those accounts will be banned.
He will still need to file a formal dispute with both parties. Paypal are well known for ignoring law and hoping people forget. Thats why you need to issue a complaint with Anet as well, so they can force paypal to do something.
I have 3 charges on my Paypal, (59.99, 79.99, and 79.99) which I did not authorize. The source is NC Interactive, Inc. I have not purchased anything from NCSoft with my Paypal, ever. I opened a claim with Paypal to dispute them, so now where do I go from here? I don’t have an account on ncsoft.com, just here on guildwars2.com.
Business Name:
NC Interactive, Inc.
Email:
support@ncsoft.comAuthorized Amount:
-$59.99 USD
Fee amount:
$0.00 USD
Net amount:
-$59.99 USD
All payments for Gems or buying the game digitally from us go through the NCSOFT billing system. If of course you haven’t purchased either Gems or the game digitally from us, then please contact our support team at your earliest possible convenience. If a mistake has been made (or they are the result of a hacked account) we will happily process a refund through PayPal for you.
Do not start a chargeback through PayPal prior to getting a response to your Support ticket with us, as this will cause an adverse affect on your game account!
Do not start a chargeback through PayPal prior to getting a response to your Support ticket with us, as this will cause an adverse affect on your game account!
In fairness to both parties PalPal requests that you try to resolve the issue with the company that did the charge before you even file a dispute.
If you do not get a resolution, there is no response, or your time is almost out for filing a complaint, then you should open a PayPal investigation.
I think AidanTaylor.3872 is trying to help save your account from automatic ban for doing a chargeback, this will happen to any account linked with your paypal account, even your main account which is paid for. He is not saying do not open an investigation, he is just trying get you too keep your cool, let the process take its coarse and do not advance your paypal beyoned the basic investigation to an immediate fraud chargeback status until you talk to support.
I am sorry for this situation. I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Do not start a chargeback through PayPal prior to getting a response to your Support ticket with us, as this will cause an adverse affect on your game account!
I can speak to this. A friend of mine decided that he didn’t like Diablo III, and initiated a chargeback via his bank. Blizzard perm banned his account forever. Definitely talk to ANet customer support first.
Just F.Y.I I just read in my tech news that Some members of Anonymous stole & posted Paypal information. source