3 tickets no help

3 tickets no help

in Account & Technical Support

Posted by: Malice.3519

Malice.3519

i have sent in 3 tickets now over a week , i still have not recived any more info about y problem all i get is a more info needed, i reply with the info requested then never hear anything back, this is my last attempt at this game, I bought gems with my CC. i sold gems for gold, i spent gold on my guild drinks to raise influence, i never recived anything at all no influence was raised nothing but it took my gold, Name of guild was DarkRaven Amount of Influence Lost 1,300 . ammount of gems lost 1400 i believe.

3 tickets no help

in Account & Technical Support

Posted by: sdsakuragi.8170

sdsakuragi.8170

Um silly question… were you representing at the time of drinking?

3 tickets no help

in Account & Technical Support

Posted by: Malice.3519

Malice.3519

yes i was and wasnt in overflow server also i am the guild master.

3 tickets no help

in Account & Technical Support

Posted by: jimdove.5704

jimdove.5704

dont send multiple tickets. poor ppl are prolly wincing at their screens at the amount of tickets they are getting. They will get to yours eventually. At least update your original ticket or sit back and wait. Starting a new one only creates confusion on their end. Im not defending Anet here btw. I have issues with them as well but as a HR and customer services person I understand the hell they must be going thru. Still no excuse for poor service! EVER!

DAOC – Excalibur
WAR – Karak-Azgal

3 tickets no help

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

i have sent in 3 tickets now over a week , i still have not recived any more info about y problem all i get is a more info needed, i reply with the info requested then never hear anything back, this is my last attempt at this game, I bought gems with my CC. i sold gems for gold, i spent gold on my guild drinks to raise influence, i never recived anything at all no influence was raised nothing but it took my gold, Name of guild was DarkRaven Amount of Influence Lost 1,300 . ammount of gems lost 1400 i believe.

I am not sure how this would be resolved, but if you’ve been waiting a week, please post your details in the sticky post above, Tickets for Review (5 days and older), and I can add it to the review list.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet