Guild Wars 2

Well the whole we will resolve this issue in 72 hours for hacked and subsequent banned accounts is total bs. Especially when I see others post about getting hackban fix in 1 day.

I submitted a ticket 72 hours ago and all i ever got was an auto response with instructions on how to authenticate or reset paswword. Which doesnt help if the account is banned.

I still dont even know why i got banned?

Im at the point where I think I am just going to give up and move on. Even if they do fix my account, I dont think I could play anymore. The whole thing just gives me a bad taste in my mouth. I feel like I got screwed over and taken advantage of from ArenaNet. Thanks for nothing ArenaNet.

Time to call my bank and get my money back and issue complaint with BBB.

well we are all wondering what page of the incidents ur actually on cause im on page 10 and still nothing changed on my ticket and god i hope lance doesnt give me another automated message cause i need a email change… not a account recovery

120907-003514

Yeah same… my feelings towards this game are about dead. And just knowing that 1. it will take forever to get my account playable again, 2. I will have to remake my guild since the hacker left it and I’m the leader, 3. Probably deleted all my chars, don’t want to grind back up to 30-40 on 2-3 of my chars, 4. Lost ALL of my money/gear/crafting supplies/craft levels/etc just makes me want to refund and wait for MoP..because all that isnt worth 60 dollars. (Posting off my friends acc. mine is hacked)

GaileGray.9587:

noobdestroyer.4271:

Well the whole we will resolve this issue in 72 hours for hacked and subsequent banned accounts is total bs. Especially when I see others post about getting hackban fix in 1 day.

I submitted a ticket 72 hours ago and all i ever got was an auto response with instructions on how to authenticate or reset paswword. Which doesnt help if the account is banned.

I still dont even know why i got banned?

Im at the point where I think I am just going to give up and move on. Even if they do fix my account, I dont think I could play anymore. The whole thing just gives me a bad taste in my mouth. I feel like I got screwed over and taken advantage of from ArenaNet. Thanks for nothing ArenaNet.

Time to call my bank and get my money back and issue complaint with BBB.

Doing a charge back isn’t necessary. The Support Team will give you a refund although yes, there will be a delay. (But honestly, there will be a delay with a chargeback or a BBB complaint, too.)

I hope you can work with us on this, even while I know it’s frustrating right now.

I would rather put my faith in a bank/credit card company that has taken good care of me for 10+ years than a software company that cant/wont fix a simple issue with my account, let alone communicate with me in any way in more days than i was able to play their game. We have already been told that support tickets with hacked accounts are taking priority, i can’t imagine how long a support ticket would take asking for a refund…..

To encourage compliance, banks may charge merchants a penalty for each chargeback received. Payment service providers, such as PayPal, have a similar policy.² PayPal Merchant charges $20 for each chargeback (regardless if it’s your first one) plus it will retain the original transaction fee.³

In addition, Visa and MasterCard may levy severe fines against acquiring banks that retain merchants with high chargeback frequency. Acquirers typically pass such fines directly to the merchant. Merchants whose ratios stray too far out of compliance may trigger card association fines of $100 or more per chargeback.⁴

This is why arenanet is trying to discourage anyone from doing a charge back. They will begin to accrue penalties from their processing company and possibly have their account cancelled.

Blake

Viva la Revolucion! :< It’s like a hostage situation now. lol

honestly if this isnt resolved soon im feeling like a chargeback is in there future for having this horrid support

Already inquired about a Chargeback.

My bank was fine with it once I explained the credit card details fiasco.
illegally retaining information is pretty poorly received in the UK

For me, about 4 hours after receiving that message from “Lance”, I got my account back. I promptly used a password strength checking web site to make a 100% strong password. I also signed up for email authentication. It took Arena Net 5 days to resolve the problem.

I also had messaged Arena Net through Facebook, and I posted on reddit about it. I don’t know if either of those made a difference, but within a few hours of doing those, I got that Lance email (and then got the problem solved).

Good luck not just to you guys, but to all the people who can’t post on the forum because their email addresses were changed.

I’ve gotten 3 lance emails, but after that no word for a few days.

yeah wtf i heard from lance yesterday and still havnt heard anything at all!!!!!

120907-003514

I would rather put my faith in a bank/credit card company that has taken good care of me for 10+ years than a software company that cant/wont fix a simple issue with my account, let alone communicate with me in any way in more days than i was able to play their game. We have already been told that support tickets with hacked accounts are taking priority, i can’t imagine how long a support ticket would take asking for a refund…..

I’ve never heard of someone other than wallstreet defending the banks. Putting your faith in the companies that made a mess out of everything? Please, this sounds so juvenile.

I really hope anyone doing a chargeback can never come back to GW2. Please be in the EULA

Branskins.9752:

I would rather put my faith in a bank/credit card company that has taken good care of me for 10+ years than a software company that cant/wont fix a simple issue with my account, let alone communicate with me in any way in more days than i was able to play their game. We have already been told that support tickets with hacked accounts are taking priority, i can’t imagine how long a support ticket would take asking for a refund…..

I’ve never heard of someone other than wallstreet defending the banks. Putting your faith in the companies that made a mess out of everything? Please, this sounds so juvenile.

I really hope anyone doing a chargeback can never come back to GW2. Please be in the EULA

He/she is getting help from someone who can and will help him. ANet support has shown time and time again that they’re little help, either from being incredibly understaffed or just incompetent. People have been out of this game for over a full week with no word, no help, and little hope, if any at all, at getting their accounts back. People are still locked from their accounts when they submitted tickets back in August.

This customer isn’t “defending” anyone. They’re merely getting help from someone who has shown that they will and can help them.

Ya cause his bank is really out there to defend and help him? ArenaNet is trying to provide a great service here. They are not trying to screw anyone over. They had over 1 million prepurchases and who knows how many sales after it launched.

They even stopped online sales, which is unprecedented.

None of us knows what kind of load they are under. People say just to throw more staff members at it. That almost always inevitably slows things down.

Lets be rational people. When people start showing more support for their banks than ArenaNet I know all rationality is gone….

EVERYONE understands your frustration from not being able to play. There is no conspiracy here. ArenaNet is not taking your money and never looking at you again.

If having a hissy fit makes people happier than good riddance

Branskins.9752:

Ya cause his bank is really out there to defend and help him? ArenaNet is trying to provide a great service here. They are not trying to screw anyone over. They had over 1 million prepurchases and who knows how many sales after it launched.

They even stopped online sales, which is unprecedented.

None of us knows what kind of load they are under. People say just to throw more staff members at it. That almost always inevitably slows things down.

Lets be rational people. When people start showing more support for their banks than ArenaNet I know all rationality is gone….

EVERYONE understands your frustration from not being able to play. There is no conspiracy here. ArenaNet is not taking your money and never looking at you again.

If having a hissy fit makes people happier than good riddance

The rational thing to do would have been to release a game with even the most basic security protocols, which don’t retain card details for use without any security fail safes. While a lot of hacked accounts could have had stronger passwords, or used other emails, the fact is, even player error could have been largely minimised by even a vaguely competent account security system.

I may not be the biggest fan of banks, but I can guarantee that the one thing that they will bend over backward to help you with is money and the security of your money. If your money isn’t secure it’s more work for them, so they will do their darnedest to make sure that your money remains circulating in their interest flow. They will work to resolve these issues because it is of benefit to them.