Guild Wars 2

Just a quick post, feel free to close the thread straight away…

• A little background…
  Yesterday, (about 5:00pm Australian EDT) I was inaccurately banned for botting, macros etc. After which I immediately lodged a support ticket…
  Today, (about 10:30am Australian EDT) the support ticket was answered, false ban was lifted, and I’m back in the game!

• The main message…
  Thank you very much to all the support team!! I realize the time difference makes it difficult for Oceanic players to get help in the peak times, so an overnight fix is fantastic! I was annoyed at the initial problem, but the response was fast and hassle free. (I realize this may not be the case for everyone, but personally, I’m very satisfied with the service)

And on a personal note, thank you Gaile Gray for your tireless moderation and replies in the forums! Knowing someone is actively reading posts is a great piece of mind for the community.

Just 2 cents I felt was worth sharing… Too much negativity on forums, especially (and I guess, understandably) on account issue and trouble shooting ones.

Cheers!

Congrats for getting back in.

You might be the guy whose friend posted for him, SumAussieCobber? If so, that was fast.

Thanks!

I read that post actually…

That wasn’t my friend that posted… Just someone that had the exact same problem! Hopefully their friend had the problem resolved as fast as I did!

I’m still unsure what tipped the ban in the first place… Maybe since I’m not currently in a guild, my character was confused with a bot and reported?

Either way, not too concerned now the issue has been resolved… Cheers again!

Lol! We’re not THAT far behind in Australia!!

I’d need a pretty good time machine to enjoy my Tuesday again…

Friday morning here on the east coast of Australia, and I have the day off work, so I think I will have a great day in Tyria.

Thanks, Gaile

Would just like to add to this – im currently trying to sort out an issue that seems to only be affecting my main character and both Gaile and the guy im dealing with from support have been/are being great.

Fingers crossed we find the issue now after a few hours running traces this evening.

Thankyou so much guys – removes some of the stress frustration just knowing its being looked into and not brushed under the carpet.