Accidently Destroyed Weapon
Anet does not undo player mistakes. Sorry for your loss. Please be more careful in the future.
In GW2, Trading Post plays you!
Wasn’t sure where to post this, so I will try here.
Because tonight I wasn’t paying attention I accidently destroyed my ascended staff. Pretty annoyed with myself for doing this, but what has made it worse is it was transmuted with the Kasmeer’s staff skin.
First, is there any possibility for support to help return the destroyed weapon?
Second, if the weapon cant be returned how can I get to use the skin again, or is that not possible?
It’s very hard to know what can happen in these individual situations. It’s true that many “user errors” cannot be reversed or corrected through CS involvement. But we’re always trying to do the most that we can for each player, so I think you should submit a ticket and discuss this matter directly, since it’s not something that could be answered well in a forum thread. Best of luck!
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Thanks for the replies and just to save others wasting there time hopefully when they search they find this (I couldn’t find anything on this subject).
Smooth Penguin was right ANET will not replace the destroyed weapon and will not replace the unique weapon skin.
I’ll just take a peek to verify everything is as intended. May I have your ticket number?
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Hello,
I have a similar problem.
I save my ascended mats on low level alts and absent mindedly deleted the one with the most mats (more then enough for full ascended gears and enough weapons).
I’m extremely annoyed at it, since these were mats from 3-5 hour WvW gameplay, so we’re talking a lot of stacks.
I already made a request, I really hope that what Smooth Penguin said is incorrect. Gaile, if you would just have a peek at it aswell please: " Request #315614 "
I would be extremely grateful.
Best Regards,
Ragnarok/Viriato
Hello,
I have a similar problem.
I save my ascended mats on low level alts and absent mindedly deleted the one with the most mats (more then enough for full ascended gears and enough weapons).
I’m extremely annoyed at it, since these were mats from 3-5 hour WvW gameplay, so we’re talking a lot of stacks.
I already made a request, I really hope that what Smooth Penguin said is incorrect. Gaile, if you would just have a peek at it aswell please: " Request #315614 "
I would be extremely grateful.
Best Regards,
Ragnarok/Viriato
I will review an issue, but it must be placed in the Tickets for Review Thread (above) and must be at least 3 days old or older, so that the team has had time to resolve the issue.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I have already got my answer on the ticket. Unfortunately, it was a negative one:
“At this time we are not able to recover or restore individual characters and we can not replace any of the items that were in “Character’s Name” inventory at the moment of its deletion."
Remain annoyed, but at least the answer was fast. Thank you anyway (: