Account Age Restriction for Buying Gems?

Account Age Restriction for Buying Gems?

in Account & Technical Support

Posted by: Fellay.2179

Fellay.2179

I get an error messaging when trying to buy gems from a credit card on my second account. “unfortunately an error has occurred. please try again later”. The account age is “You have played this character for 14 hours 41 minutes over the past 679 days.”

Just one of a few things I’m troubleshooting before I submit a ticket to Support.

Account Age Restriction for Buying Gems?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

I do not believe there is any restriction on gem purchases related to account age, but please include that question in your ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account Age Restriction for Buying Gems?

in Account & Technical Support

Posted by: Lilith Ajit.6173

Lilith Ajit.6173

I just wanted to say that I bought gems in my first personal story instance on my first character on my second account and had no problems. That itself really shouldn’t be the issue, unless it is random and different for various accounts.

[ARES]
And all who stood by and did nothing, who are they to criticize the sacrifices of others?
Our blood has bought their lives.

Account Age Restriction for Buying Gems?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Lilith Ajit.6173:

I just wanted to say that I bought gems in my first personal story instance on my first character on my second account and had no problems. That itself really shouldn’t be the issue, unless it is random and different for various accounts.

Exactly. Gem purchase issues aren’t based on account age, so anyone who experienced this issue should submit a ticket so CS can help out.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Back To Top