Guild Wars 2

So I finally got my girlfriend to start playing after she tried out the ranger on my account. She really enjoyed how we we’re spending time together doing something I like to do, that’s the reason she decided to buy the game during the sale. I’m at work when she sends me text saying her account had been terminated. Two days of play and her account is gone. She made sure to logout when she stopped playing, she barely knows how to use her skills let alone how to bot. She sent a support ticket and they deleted her account without replying. This is wrong and I demand that this be made right immediately!

Got the ticket number still? Guess not if the support account disappeared. I would recommend emailing them and support will open a customer support account for her. Somebody here have that email?

Hi Coriolanus, I had a situation once that my gf was banned without good reason. So I understand your emotions.
But please try and see it from an objective postion. This is easter. Support is limited over the weekend and even more limited with an extra day off (or thats how it is in my country). This is a result of this not being a monthly fee game. So sadly enough you have to wait over the weekend.

I know it means a lot to you that your gf was just starting to share something with you you really like, but in the end all both of you can do is wait out.

Anet doesnt ever delete accounts, they only suspend. So if there is a mix up and you file a support ticket it will be reinstated.

If they made a wrong decission then write it down in here. Gaile Gray is a super-woman who is justand fair and will review it (but give her the time she need).

be patient and be there for your GF while you both wait till things are settled.