Account Compromised?

Account Compromised?

in Account & Technical Support

Posted by: azndimsumjai.5068

azndimsumjai.5068

Since about a month ago I havn’t touched my account at all and somehow my account information regarding guild wars 2 has been compromised? I see a login attempt by someone from China and was wondering how this is possible? My password is completely different than everything else I use and was wondering how someone would have gotten my login credentials.

Account Compromised?

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Posted by: MrsAngelD.6971

MrsAngelD.6971

You need to change your password again. (which I hope you did before posting this). Chances are your email account is comprimised, so you should probably change your email account password. If you’re using gmail you can enable two factor authentication with them. If not there is always the mobile authenticator app they have just released which is in beta.

Account Compromised?

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Posted by: Renegadeimp.8439

Renegadeimp.8439

Before you go changing any passwords, you need to find out how the account was compromised. If you dont, the gold farmers will strip your account again.

Account Compromised?

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Posted by: azndimsumjai.5068

azndimsumjai.5068

I did change my password and luckily my email was not compromised all of my passwords are completely different. It would be nice though if someone pointed me in the right direction as to why my account was compromised is this happening wide spread or is it only isolated incidents?

Account Compromised?

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Posted by: Renegadeimp.8439

Renegadeimp.8439

Your account was compromised because they got your details.

This could be by keylogger, phishing mail, or a fansite sharing login info.

The ONLY people that are getting compromised are the ones who dont have good enough security on their computer, and dont practice safe browsing habits.

In regards to widespread or isolated incidents, you are experiencing “red car syndrome”.

Account Compromised?

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Posted by: azndimsumjai.5068

azndimsumjai.5068

It can’t be a keylogger because I havn’t played the game in a very very long time and on this computer I only use it to play League of Legends, play guildwars and do my office work. My home computer is used for surfing everything else. Phishing mail is impossible as I havnt responded to anything like that and then theres fansite sharing info which is also impossible because my passwords are different from side to side.

Any recommendations on programs to scan my computer for malware, this is the only thing I can think of that would have caught me. I have a firewall and antivirus up at all times and regularly scan and check processes that are running to see if any malware is there or not. This can be a pretty serious issue if my computer is compromised as I have a lot of sensitive files for work on it.

Account Compromised?

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Posted by: Veeber.3192

Veeber.3192

MalwareBytes is free and easy to use and the standard for additional scans.
http://www.malwarebytes.org/

Account Compromised?

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Posted by: Renegadeimp.8439

Renegadeimp.8439

It can’t be a keylogger because I havn’t played the game in a very very long time and on this computer I only use it to play League of Legends, play guildwars and do my office work. My home computer is used for surfing everything else. Phishing mail is impossible as I havnt responded to anything like that and then theres fansite sharing info which is also impossible because my passwords are different from side to side.

Any recommendations on programs to scan my computer for malware, this is the only thing I can think of that would have caught me. I have a firewall and antivirus up at all times and regularly scan and check processes that are running to see if any malware is there or not. This can be a pretty serious issue if my computer is compromised as I have a lot of sensitive files for work on it.

And thats why people get compromised again. You could have had a keylogger weeks ago. You might have had one when you created your account, so they got it then.

Unless you have ran multiple DEEP scans using multiple scanners, you cannot say that you dont have a keylogger. Especially when keyloggers or phishing attempts are the most common ways of getting compromised.

Account Compromised?

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Posted by: azndimsumjai.5068

azndimsumjai.5068

Thanks a lot will look into this!

Account Compromised?

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I think you should read Mike O’Brien’s article on account security. It has a lot of information about how accounts are compromised and how to prevent it, as well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet