Account Double Charged

Account Double Charged

in Account & Technical Support

Posted by: Ben Marsh.3795

Ben Marsh.3795

Hello, today right after the Haloween update I decided to spend $20 on some Gems, unfortunatly when I clicked the button to finish the process it didnt load. So I closed the client, I still hadent recived and Gems, so I tried again, this time it worked. I pressed the buy black lion keys a bunch of times, and in the middle of that I got extra gems which was odd. A Few minutes later It charged me for another $20. I spent $40 and really didnt mean to. I would really like a refund kinda upset.

Account Double Charged

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Ben Marsh.3795:

Hello, today right after the Haloween update I decided to spend $20 on some Gems, unfortunatly when I clicked the button to finish the process it didnt load. So I closed the client, I still hadent recived and Gems, so I tried again, this time it worked. I pressed the buy black lion keys a bunch of times, and in the middle of that I got extra gems which was odd. A Few minutes later It charged me for another $20. I spent $40 and really didnt mean to. I would really like a refund kinda upset.

No problem with this! Just contact Support by filing a ticket through the “Ask a Question” tab on that linked page and they’ll take care of you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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