Guild Wars 2

So my week just keeps getting worse. Found out my password was changed, got that fixed, learned someone attached an unauthorized authenticator to the account, got that removed, added my own for good measure, logged on and saw all my characters were deleted, and then opened a ticket to see if I could get them restored (I’m sad to say I don’t remember the ticket number).

I thought it was odd I hadn’t heard anything from the support team, so I started digging around my email address. Come to find out, not only was my GW2 account compromised, but so was my email account. Whomever hacked me added the support email address to the blocked list, so that’s why I wasn’t getting any emails.

So I guess my next step is changing my address for my account and asking about the status of the account restoration?

I have scanned the drive with Malwarebytes and Avast, and then for good measure plucked the drive out and scanned it on another machine. All three scans came back clean.

Thank you!

If your email was hacked, change your email associated with your account before doing a restore. They only allow 1 restore for the life of the account so you want to make sure it is completely secure before you restore it.

Seems rather odd that the hackers have begun to delete characters. That’s the third response I’ve read stating that all their characters were deleted. An account restoration will return everything to a previous state on a selected snapshot date.

That sounds more like an escalation, on the part of hackers. Almost as if the hackers have begun to “retaliate”, for some unperceived infraction.

Unless the hacker still had control of the account, and wanted a rollback in order to resell the material all over again. There’s no other reason why a hacker would Delete the characters.

Chances are, if you do not run virus checks, change your passwords, then the hacker has a second shot at your gear after the rollback, and that’s probably what their hoping for. They’re probably hoping you will not run more than one security program to check for viruses/key loggers/Trojans. If you use Norton or McGaffee, better find another program to run. Check with your FRIENDS, with what they’d reckomend for a free virus checker.