Guild Wars 2

I saw Gaile posting in forum 3 minutes ago, I hoping he’ll post an update on ticket..

120902-016533

Posting on behalf of my friend who can’t even access these forums.
Incident:120907-007502

GaileGray.9587:

Borishnikov.7368:

I saw Gaile posting in forum 3 minutes ago, I hoping he’ll post an update on ticket..

120902-016533

Just FYI, I’m not a “he.”

Lol sorry, I’m not a english speaker, and I thought you was a man..

I’m posting this on behalf of a friend whom has been hacked and is having trouble recovering his account. He’s looking for any available help his ticket id is 120908-003496.

Hello,
I am posting this for a friend who’s account just got hacked this morning. His email was changed and since cannot login. He has created incident ticket:

Incident:120908-003901

Please help him !!

Thanks

My husband’s account was hacked more than 72 hours ago. Here’s his incident number: 120905-006123

Ticket Number: 120903-012118

Preordered the game, got to play the head start, 2 days later a Hurricane (Issac) hits my State in the U.S. and I lose power until September 3rd. When we get our power back I try to log on only to find out I am permanently banned for gold selling, etc. At some point the email authorization was put into place and I have 12-14 attempts to log into my account from other countries. I have sent that information as well as provided everything you have asked for. I have not received any responses either.

What if we got banned for 2 weeks for saying one bad word?

My friends account has been banned or hacked or not sure, but he is waiting for 4 days now, can you please help.

Support ticket number: 120904-005474

Hello my ticket number is 120908-002186

My account has been compromised and the e-mail address changed. In my ticket I provided my cdkey and my original e-mail address. I am really trying to get my account back as it has my 2 80s on it which I neeeed

threekoins.3291:

So I downloaded the patch. I log in play for a few mins and get a messege I have been banned for hacking or attempting to hack. I have never hacked in any game I have ever played i.e. everquest 2, warhammer online, etc… The only issue is my ISP is hughes net which is crappy for playing online games let alone using the internet, which lags me out alot. With guild wars 2 I have been only running around the different areas and unlocking the world till I get new internet. I also, did not get any email or notification in game like the rules said they would if I were to be banned or warnings for doing anything unusual. Does this mean I have been hacked or what’s going on.
Ticket numbers I got for submitting an appeal is:

120908-002708 and 120908-002696

Please help

I have been looking and reading different forum posts and seeing varying responses on replies regarding accounts. I also read information on the rules and conduct, etc. My question is what is the eta on when I will get a response if I posted on here and submitted tickets around 1am? Shouldn’t I have gotten an email with a description or in game warning or other form of contact other then saying, ‘You have been banned for hacking or attempting to hack…’ I have never hacked in any game I have played in my life. All information on my situation are in the tickets. I was looking forward to a weekend playing guild wars 2 after a long week of work please reply or send me an email. I would like to get this resolved ASAP

Hacked Account – [Incident: 120906-006807]
I had a ticket under Login Issues that was dated earlier, but your post said to put a ticket under Ask a Question so I closed my Login Issues ticket and open this one. My Login Issues ticket number was
Logging In [Incident:120903-012154]
Error Code 3002.1008.1:462

My daughters account was hacked several days ago. We opened ticket 120904-000364 FIVE days ago on September 3rd with no resolution. Please advise

I am posting on behalf of my friend’s account which was hacked with the email address changed. He got the useless email from Lance, but that has been his only contact with support.

He was hacked on 9/4 with no response but Lance’s.
His ticket number is 120905-000470
His account name is apaihateshaman.3021

Hey, this is my friend’s ticket 120905-007606 . He has been waiting for more than 72Hours, please help him get his account back !

Hello, there are now three sticky threads with players posting their unresolved tickets and I am curious to which one ANet are looking in to first…
“Account Hacked? Permanently Banned? Post here!” or “Players Awaiting Help” or “Info on Old/Unresolved Tickets”?
My ticket is 120905-004096 and I have posted in “Players Awaiting Help” but still I have read here in forums about players with tickes that are made after this date that have been resolved already.
For me its past 72 hours and it seems the weekend I was hoping to spend in game now is a weekend browsing these sad threads from players waiting for help.

Tattis.7512:

Hello, there are now three sticky threads with players posting their unresolved tickets and I am curious to which one ANet are looking in to first…
“Account Hacked? Permanently Banned? Post here!” or “Players Awaiting Help” or “Info on Old/Unresolved Tickets”?
My ticket is 120905-004096 and I have posted in “Players Awaiting Help” but still I have read here in forums about players with tickes that are made after this date that have been resolved already.
For me its past 72 hours and it seems the weekend I was hoping to spend in game now is a weekend browsing these sad threads from players waiting for help.

lol they are really messing things up

Friends account hacked the ticket was open on 9/4

Ticket #120904-010094

TICKET REf #120908-005767
Subject: Hacked account , email got changed. I can no longer access my account. It no longer exist
Date created- September 8, 2012

My husband account got hacked, the email got changed. Last known time that he actually log in was around 2.30am EST, when the maintenance was about to happen. (from what he tells me)

Got an email saying, Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account

Now his email is no longer an existing account, should he re-create his account or wait it out?

~Pallu

Friends account e-mail was changed on 03/09 and no response from the hacked account ticket.
Ticket: 120903-007510

Obviously he can’t log into his account to post on forums so I am doing it for him.

Friends account hacked September 7th, 1pm

120907-007294

Ticket # 120908-000119

My wifes account was hacked on wednesday the 5th.
She received an email notification that her account name was changed on that date.
It concerns me that the hackers were able to accomplish this so easily.
No secret word, or serial number requirement to make such a drastic change to an account only 3 days after it was created?
Please help

ticket #120904-004486 please help

I was accused for buying/selling in game items/gold, which is a false accusation.
I received an e-mail from “Lance” which did no good, because my e-mail and password are still good, though I did change my password recently to enhance security.

Subject: Hacked Account
Ticket Reference#: 120905-000964
Date Created: 09/04/2012

My friend was randomly banned or something, can not log in to forum, support or game.

Incident: 120907-005183

Ms. Gray,

I have been waiting for 8 days now. No, this is not an exaggeration. Someone told me to “wait” 4 days ago and someone told me to “wait” 2 days ago. That’s all the feedback I’ve received. Sort it out please. Or at least inform your CM to stop putting in false information in your Daily update newsletter. The backlog of hacked accounts have quite obviously not been cleared.

120831-000675

Hi, My friend’s Account got hacked Today. He got an Email with the following Text: “Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.” My Friend has NOT change the Email or the Accountname. He cannot log into either the game or his account web page. When he logged in, it reply as E-mail not found. I think his account e-mail may be changed.

Subject: Hacked Account
Ticket Reference: 120908-005060
Date Created: 09/08/2012

Please Help quickly

Regards

Hi, my brother got his account hack today. He got an Email with the following: “Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.” Please note, he has NOT change the Email or the Accountname. He cannot log into either the game or his account web page. When he logged in, it reply as E-mail not found. I think his account e-mail may be changed.

Subject: Hacked Account
Ticket Reference: 120908-005782
Date Created: 09/08/12

Help asap

Thank you!

I was banned 9/7/2012 Un-banned 9/8/2012 Thanks for the Quick support. Hang in there guys. Dig around in this thread, i think its Page 9. There is a link to another thread by GailGray . Post your Ticket there. I believe that is how i got such a fast Response. They are working on it guys trust me i was in your shoes just a day ago.

Joker.9810:

I was banned 9/7/2012 Un-banned 9/8/2012 Thanks for the Quick support. Hang in there guys. Dig around in this thread, i think its Page 9. There is a link to another thread by GailGray . Post your Ticket there. I believe that is how i got such a fast Response. They are working on it guys trust me i was in your shoes just a day ago.

WHAT THE kitten IS THIS kitten

I’VE BEEN WAITING ALMOST A WEEK NOW, OTHERS HAVE BEEN WAITING EVEN LONGER.

GODkittenIT SO GOD DMAN MUCH

My ticket is 120907-004661 . Suport send me an email to change my password so i did it but nothing happens. I answer to that email that i am still banned. Now my ticket is updated and i wait for response Can you do anything to get my account back so i can play the weekend ? Thanks

Similar to many others, my account’s email address has been changed preventing me from getting it back. All I received was an email stating that the email had been changed. Of course I never authorized this change through email and here we are.

I submitted a ticket on the Sept. 5 to have my email address changed back and received multiple responses from Lance who was completely ineffective.

Ticket #120906-003019. I also do not have my serial code.

Posting on behalf of my hacked friend who has been waiting PAST the 72 hour time period to get his account back. The email was changed, you know the story.
120908-001475 Ticket~
Azron.7123 Name~

Hacked account later banned for goldselling, I changed the email and password.
Still waiting to get access back to the game.

Ticket number 120902-005475
Submitted on the 29th of August.
My ticket was escalated 3 days ago, no news since.

Hello,
I am posting this for a friend who’s account just got hacked 4 days ago..
his email been changed and cant login to the game
his ticket :
120905-000994

Hacked and email (and maybe password) changed on a friend’s account. So the recovery option is not available.

Incident: 120905-007267

Email was changed Wed, Sep 5, 2012 at 2:57 AM according to email.

Permabanned, and want an explanation.

old ticket:
120904-009218
New ticket:
120908-006498

-Still find it kinda funny that you can use the forums even thou you are banned.

threads of interest:
https://forum-en.gw2archive.eu/forum/support/account/Important-Information-about-support-guild-and-opera/first#post32795
https://forum-en.gw2archive.eu/forum/support/account/Perma-banned-What-did-I-do-wrong/first

It has been 8 days!! Please free up my account.
Tickets:
120907-000983
120907-008466

Hello,
I am posting this for a friend who’s account just got hacked 4 days ago..
his email been changed and cant login to the game
his ticket :
120904-00557

Hi im posting this on behalf of my husband who just got hacked 11 hours ago… this may not be as long as the rest of them but please i need help as soon as possible…

Incident #: 120908-006377

thanks.

Have not been able to get in game since monday. 5 days. ticket was updated multiple times. I did change the password but it is permabanned.
ticket:
120906-003031

Hacked Account #120907-007721 please help so I can continue playing..

Posting on behalf of my hacked friend who has been waiting PAST the 72 hour time period to get his account back. The email was changed, you know the story.
120908-001475 Ticket~
Azron.7123 Name~

I am posting this for my brother because his account was hacked and the e-mail address was changed. It was hacked on Sept. 3rd. He needs his e-mail address changed back to the original one. His address is in the ticket # 120905-006305. Please get this changed back for him…he spent 60 dollars on your game and can’t even play it.

This is being posted on behalf of a guild mate.
He opened a ticket on 3 September for his account being hacked and having the email address changed.
The ticket ID: 120903-008333
Display Name: PalosHasCake.2396

well ive not been hacked but for no reason at all my account has been suspended for 71 hours (what an odd time hehe) anyway when I try to log abck in I get the banned for abusive language msg. I find this totally unacceptable not only NOT receiving a warning, or an e-mail of proof of this so called abusive language. What annoys me most is the /m always has 2 or 3 trolls who verbally abuse new players simply asking questions OR people just chatting in /m These ppl are still there, same names i remember from day 1. all swearing and abusing “noobs” both in PVE and more often in WvW as well as the goldspamming bots adverts going off now and then. Of course Ive reported such people and I get banned?!?!?!? FS Anet what are you thinking? I exepct a response via email with so-called PROOF of what was said and where it was said (there will be none) and my account immediatly re-enabled. I will be asking my cc company to get a charge back from you as you clearly are not providing me with what you sold. If this and what Ive read above is how you treat your customers I would rather not play and get a refund. Thought blizzard with D3 was poor but this takes the cake

jimdove.5704:

well ive not been hacked but for no reason at all my account has been suspended for 71 hours (what an odd time hehe) anyway when I try to log abck in I get the banned for abusive language msg. I find this totally unacceptable not only NOT receiving a warning, or an e-mail of proof of this so called abusive language. What annoys me most is the /m always has 2 or 3 trolls who verbally abuse new players simply asking questions OR people just chatting in /m These ppl are still there, same names i remember from day 1. all swearing and abusing “noobs” both in PVE and more often in WvW as well as the goldspamming bots adverts going off now and then. Of course Ive reported such people and I get banned?!?!?!? FS Anet what are you thinking? I exepct a response via email with so-called PROOF of what was said and where it was said (there will be none) and my account immediatly re-enabled. I will be asking my cc company to get a charge back from you as you clearly are not providing me with what you sold. If this and what Ive read above is how you treat your customers I would rather not play and get a refund. Thought blizzard with D3 was poor but this takes the cake

I am in the same boat as you are! I have been waiting here checking my email like every min and reading what others have said and posted and re-reading the rules and conducts. Yet, I have never received any email or in game notification what I had done . What is going on? There are no definite answers any where!

Friends account hacked.
Ticket info Incident:120905-008933. and the account name Stonner.5463