Guild Wars 2

Hello all, first off let me go ahead and divulge that this is my second account created. I understand that this is against the rules for forum posting as concerned by the “Code of Conduct”, however, please continue to read on so I am able to explain myself.

I started playing the day this game released. After a while I went on deployment and stopped playing to focus more on not getting shot at. While I was gone A-Net implemented a password “Blacklist” and my password just happened to be one of the ones that got put on the list. Now, I didn’t get back until mid February so I was unaware of all of this taking place and have been unable to reset my password due to the fact that I bought digitally and cannot find my Serial Code. I have tried to submit tickets describing my issue to support but have yet been able to get in touch with them. Of the two tickets that I have submitted the first one was sent on the 17th of February and has gone without a responce since. My second ticket was made on the 6th of March.

I have kept up-to-date with all of my inbound emails; I even checked my spam folder just to make sure they were’t going in there. I have called NCSoft support line and they assured me that implementing the tickets in my only source of action and that they themselves could not offer the support I was requesting. So here I finally am…

Now, I would have made this post with my old account but like stated above I am unable to log in. So instead of waiting for another month for a reply I just bought a brand new game (kept my Serial Code email so I don’t make the same mistake again) and with it a brand new account. I am not in a foul mood (contrary to my user name on the left…) and I have every intention of playing the account that I have now created, however, I would like my old account back to either merge the two together or just to be able to play on both again as I spent a lot of time playing the characters on the old account.

If you need to know, I have both Incident Codes for both of my support tickets still in my email folder ready to go. I just do wish to have to wait another month for a reply.

[Incident: 130218-000?448] for the February post

[Incident: 130307-000?470] for the March post

Hmmm…not sure why “?” were put into the codes.

I can assure you that I recieved no such email. They may have sent it, but I sure never recieved it.

I take it that’s it then? I need to submit ANOTHER ticket?

Ok, recieved the new emails (thank you for that btw). Now just awaiting responses (1+ hour wait times it seems).

I now have been waiting for over 2 hours for a single reply after I recieved a message saying:

“I am escalating your ticket for further assistance. Once your ticket has been reviewed, someone will be in contact with you as soon as possible.”

This is also after having to deal with TWO different Customer Service Reps. Is there any way that I can request that you actually call me so that I can get this straightened out? Preferably in less than a month’s time?

Upset Customer is my brother, and I’ve been waiting for him to get back online now for over 6 months, to the point of which he had to buy a brand new account after he got back from his deployment, because his old account got blacklisted. I don’t even know what your all’s definition of ‘blacklisted’ means to you, or WHY his account got blacklisted.

All I know, is that all of his stuff that he worked for, his money and all that…stuff, is on his original account that he can’t get access to. It seems like such a simple fix to me, and don’t understand why this is ending up so complicated or taking so long. I’m not trying to be insulting or mean, we’re just getting really impatient for a game that, is not pay to play, but we bought it to play it. And it’s 10 times better than !%#@ing WoW.

Please just get this resolved so we can go back to bein stupid online.