Guild Wars 2

lsm.1723:

I finally open the ticket myself… He couldn’t open the ticket at all.
I asked him for his info and fill the information myself.
Now we just have to wait.
Thanks for your help.

For security reasons, we cannot help someone else with issues related to another person’s account. I know you only want to help, but I’m sure you can appreciate that the conversation that we have with an account owner may involve security matter, such as password resets, a change of other credentials, etc. So your friend truly needs to make a ticket, or email Support@GuildWars2.com with an outline of his situation. There is no reasons that he should not be able to make a ticket on his own behalf.

Please note that due to some e-mail providers blocking our mails, he may need to check Junk and Spam folders to find our response(s).