Account Legitimacy?

Account Legitimacy?

in Account & Technical Support

Posted by: Victnes.3401

Victnes.3401

I keep receiving emails from “ArenaNet” asking me to guarantee the legitimacy of my account. I kept receiving the email, so i decided to fill it up once. The next day, someone from China tried to log into my account.

Greetings!

It will be ongoing for further investigation by ArenaNet’s employees.

We are concerned about whether your account has been stolen. In order to guarantee the legitimacy of your account, click the link below.
[LINK REDACTED]

Once your account authentication has been completed, we will check your account and let you know what we can do for you.

Need help or have questions about your account? Visit our support site: [LINK REDACTED]

The Guild Wars 2 Team

This is the mail.

(edited by Moderator)

Account Legitimacy?

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

These mails are a known problem and are not from Arenanet. Please see this thread: https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1

And also do the action described in the first post. Most importantly: Change your password as soon as possible!

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Account Legitimacy?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I keep receiving emails from “ArenaNet” asking me to guarantee the legitimacy of my account. I kept receiving the email, so i decided to fill it up once. The next day, someone from China tried to log into my account.

Greetings!

It will be ongoing for further investigation by ArenaNet’s employees.

We are concerned about whether your account has been stolen. In order to guarantee the legitimacy of your account, click the link below.

[LINK REDACTED]

Once your account authentication has been completed, we will check your account and let you know what we can do for you.

Need help or have questions about your account? Visit our support site:
[LINK REDACTED]

The Guild Wars 2 Team

This is the mail.

This is a phishing attempt. Please delete these emails and of course DO NOT click the links!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet