Account Password not changing

Account Password not changing

in Account & Technical Support

Posted by: Ashlar.2519

Ashlar.2519

I recieved a notice when logging into game that I should change my password. So, when I was at work on Friday (AUS time), I did just that. I created a brand new password, and applied that to my account. I was given the success notice that the new password was now in effect.

I logged out of the account, and then tried to log back in with the new password – it was not in effect. I figured that maybe it would take a bit of time to update on the servers, and that by the time I got home at the end of the night, the new password would be working. Nope.

All weekend, the new password has not yet taken effect. In order to log into either the game or the forum/account management, I need to use the old password. I did try to reassign the new password to the account, only to be given the notice that the password was either already being used or blocked on the blocklist.

For now, I will not try changing password again, continuing to log in using the old. I do have the new one written down in case it does kick in, though at this point (more than 48 hrs later), I doubt that will happen.

Account Password not changing

in Account & Technical Support

Posted by: MeneerZondervan.5943

MeneerZondervan.5943

Might be a (small) crash server-side.
I’ve experienced a lot of these issues, and not only on GW2.
Since you’ve created a whole brand new password and now GW2 doesn’t accept it anymore I suggest creating a new one. Then change your password to that and see if it works.

Account Password not changing

in Account & Technical Support

Posted by: Ashlar.2519

Ashlar.2519

After several days of the password change not updating, I took a chance and tried changing my password again. I did get the success message that the password changed, logged out of the forum and then was able to log back into the forum using the new password. Since I’m at work, I cannot access the game just now, but I’m hopeful that this time the change took place.

Account Password not changing

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

After several days of the password change not updating, I took a chance and tried changing my password again. I did get the success message that the password changed, logged out of the forum and then was able to log back into the forum using the new password. Since I’m at work, I cannot access the game just now, but I’m hopeful that this time the change took place.

Could you please update if that did not work, and if you were still required to use the old password?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account Password not changing

in Account & Technical Support

Posted by: Ashlar.2519

Ashlar.2519

I can confirm that the second password change was indeed successful and I now log into the forum and game using a new password. I’m not sure what happened the first time, but it appears that even though I got the success message, the password went straight to the block list instead of activating on the account.