Account Suspended???

Account Suspended???

in Account & Technical Support

Posted by: Nars.3789

Nars.3789

Hi. So my friend BlackRain.9537 got suspended her account suspended without reason. She is a regular player and upon reading past posts about this I have checked her character name (Brodd Helgii) for bad translations and nothing came up I have also checked it on urban dictionary. She does not perform any exploits or glitches and the only thing remotely close to this was her selling her WvW siege on the Trading Post but this is not suspension worthy? As it is inside the game ? Thank you for reading and information upon why you might think she was suspended would be appreciated.

Account Suspended???

in Account & Technical Support

Posted by: bluestocking.6148

bluestocking.6148

Your friend will need to contact Support, either via the support link or directly through email. There is always a reason given, what does the screen say when she attempts to log in?

I am destruction itself. I also bake cookies.

Account Suspended???

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Hi. So my friend BlackRain.9537 got suspended her account suspended without reason. She is a regular player and upon reading past posts about this I have checked her character name (Brodd Helgii) for bad translations and nothing came up I have also checked it on urban dictionary. She does not perform any exploits or glitches and the only thing remotely close to this was her selling her WvW siege on the Trading Post but this is not suspension worthy? As it is inside the game ? Thank you for reading and information upon why you might think she was suspended would be appreciated.

The forum really isn’t intended for people to follow up on an issue like this unless someone has contacted Support and has not had the issue resolved in three days or more. In this case, there was an issue with her recent purchase. She should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist her with this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet