Account Suspended, Who to Contact?

Account Suspended, Who to Contact?

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Posted by: Trav Racks.7469

Trav Racks.7469

My account was suspended randomly in a spvp match. Idk why I was reported or for what and would like some clarification on this issue. As far as I know, I said nothing at all in the match other than a person lived longer than I. Not grounds for a 72 hour account suspension. Who must a I email/call to understand what I was reported for and on what crude basis they thought my account would need suspension?

Account Suspended, Who to Contact?

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Posted by: Brutalistik.6473

Brutalistik.6473

I didn’t find any number to call them, but I found this on their forums and this is where they solve your case.

https://en.support.guildwars2.com/

Pineapples

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Posted by: Loli Ruri.8307

Loli Ruri.8307

Does it tell you the reason why when you try to log into the game?

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Posted by: Brutalistik.6473

Brutalistik.6473

Does it tell you the reason why when you try to log into the game?

He’s saying it wasn’t his fault though and people will report if they don’t like what you did to them in pvp. It’s kind of like if a bully can’t get you in his trap one way, then he’ll report you and make you the victim while the bully gets off scott free. You can be the grown up and ignore the bully, but as you can see you’ll still become the victim because you didn’t report the player.

Why didn’t he report the player? because it’s silly and in pvp people tend to act crazy/ serious especially those with a big egos.

Pineapples

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Posted by: White Wolf.3291

White Wolf.3291

Submit a ticket here: https://en.support.guildwars2.com/app/ask/session and they will tell you why you got suspended.

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Posted by: Loli Ruri.8307

Loli Ruri.8307

Does it tell you the reason why when you try to log into the game?

He’s saying it wasn’t his fault though and people will report if they don’t like what you did to them in pvp. It’s kind of like if a bully can’t get you in his trap one way, then he’ll report you and make you the victim while the bully gets off scott free. You can be the grown up and ignore the bully, but as you can see you’ll still become the victim because you didn’t report the player.

Why didn’t he report the player? because it’s silly and in pvp people tend to act crazy/ serious especially those with a big egos.

I only asked a question because I was curious to know if it would reveal the reason.

Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.

Account Suspended, Who to Contact?

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Posted by: Brutalistik.6473

Brutalistik.6473

Does it tell you the reason why when you try to log into the game?

He’s saying it wasn’t his fault though and people will report if they don’t like what you did to them in pvp. It’s kind of like if a bully can’t get you in his trap one way, then he’ll report you and make you the victim while the bully gets off scott free. You can be the grown up and ignore the bully, but as you can see you’ll still become the victim because you didn’t report the player.

Why didn’t he report the player? because it’s silly and in pvp people tend to act crazy/ serious especially those with a big egos.

I only asked a question because I was curious to know if it would reveal the reason.

No it doesn’t reveal the real reason why the player got the suspension. It just tells you due to bad behavior and etc you’ll be put on a 71hours suspension. I had the same experience as this guy and I bet the player he beat probably used profanity and then reported him. These bad players use these type of tricks when they don’t get their way.

Pineapples

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Posted by: Loli Ruri.8307

Loli Ruri.8307

I bet the player he beat probably used profanity and then reported him. These bad players use these type of tricks when they don’t get their way.

Let me get this right. The player he defeated in combat probably used profanity against the OP, then the defeated player using profanity reported the OP as a tactic to get revenge, followed with a ban of the OP?

Gaile Gray says the staff don’t take your report as fact, they have a look into it themselves. Unless their staff are lacking intelligence, there is no way I can believe that any human would do what you just said, unless there was some kind of huge misunderstanding.

Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.

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Posted by: Brutalistik.6473

Brutalistik.6473

I bet the player he beat probably used profanity and then reported him. These bad players use these type of tricks when they don’t get their way.

Let me get this right. The player he defeated in combat probably used profanity against the OP, then the defeated player using profanity reported the OP as a tactic to get revenge?

Gaile Gray says the staff don’t take your report as fact, they have a look into it themselves. Unless their staff are lacking intelligence, there is no way I can believe that any human would do what you just said, unless there was some kind of huge misunderstanding.

You posted on my thread so I think you understand the situation here as well for this guy case. Perhaps there was a staff member who did not read the players who reported us thoroughly to see who is truly at fault.

If you can’t believe a human isn’t capable of doing that then think again because they’re evil people out there that can turn the case into their favor.

Pineapples

(edited by Brutalistik.6473)

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Posted by: Loli Ruri.8307

Loli Ruri.8307

If that’s the case, it would be best not to say anything at all to anyone except close friends and guildies that you know. I honestly don’t see much point to appealing it because by the time you get a successful appeal, there is no compensation and the ban has already expired. All it does is clear your name so that next time the ban length isn’t stupendously longer than the previous.

Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.

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Posted by: Moderator.1462

Moderator.1462

Hi everyone,

Trav racks, as stated in this thread, please contact support and submit a ticket. They will be able to help you with the problem.
Thanks to everyone who posted in this thread to help this player.

Thanks for your understanding. This thread is closed