Account Termination Prevention?

Account Termination Prevention?

in Account & Technical Support

Posted by: ArchieD.6972

ArchieD.6972

Hi, just last night my girlfriend’s and my accounts were terminated. We had been playing together, leveling up two characters together. We play literally three feet away from each other in the same house, therefore from the same IP address. We submitted a request and this morning our accounts were reinstated. In the email it said that their investigation “points to the fact that your account was involved in a violation.” This was the same message for both of us and I can tell you that is simply untrue.

So my question is, what do we do so that we do not get accused of botting, which is what I assume it thinks we were doing with characters of the same level fighting together from the same IP address. Neither were using macros or any sort of abnormal behavior stated in the termination message. I have been playing this game since the beta testing, and would like to know what to do to keep our accounts from being banned permanently.

Do we not play together? Do we use characters that are different levels? This goes against their philosophy of wanting people to play together if they don’t allow two people sitting three feet away from each other to play together. Please, I would really like a statement on this so that the accounts do not get permanently banned, since this “leniency” is only extended to us on a “one-time basis.” Thanks.

Edit: My girlfriend just informed me that a group of people ran in to fight the champion mob that we had halfway killed at the point of termination. Would possibly a group of people submitting a “botting” report for both of us ban us on the spot? If that is the case, that is a very flawed system that does not require any action by an employee of ANet and is very intrusive on others’ gameplay.

10 Level 80s | http://tinyurl.com/oj4e9hr
1900+ Hrs Played | http://tinyurl.com/ppq4ksz
No Precursor | http://tinyurl.com/njgsg3l

(edited by ArchieD.6972)

Account Termination Prevention?

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Posted by: Berelious.3290

Berelious.3290

Simply submitting a report would not have been enough to get you banned. However, the same IP and same level, combined with other possible factors, may have been enough. Typically, roaming bots tend to be human rangers using bears, and usually have random letters for names. I doubt this is the case with you, but just in case it is, try changing your pet types. Also, joining a guild may help, as most bots don’t have a guild tag.

Something you may want to do as well is submit a ticket to support asking about why you were both banned in the first place so that you can prevent it in the future.

Corwin Grimjaw: Guardian (80)
Yak’s Bend Server
Crimethink [ct]

Account Termination Prevention?

in Account & Technical Support

Posted by: ArchieD.6972

ArchieD.6972

Neither are rangers, neither are human, neither have random letters for names, both are in a guild. I will submit a ticket though. Thanks.

10 Level 80s | http://tinyurl.com/oj4e9hr
1900+ Hrs Played | http://tinyurl.com/ppq4ksz
No Precursor | http://tinyurl.com/njgsg3l

Account Termination Prevention?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

While it was somewhat common in the past, having a bear as a pet, or no guild name no longer is the common practice of bots. Those that use bots are just as much aware of what might identify them as we are.

Usually, you will not get a detailed reason for the ‘ban’, as it would be foolish to distribute information botters/hacker/etc. might use to avoid detection.

False positives happen to some of us, best to just let it drop. Welcome back. =)

Account Termination Prevention?

in Account & Technical Support

Posted by: ArchieD.6972

ArchieD.6972

Thank you Inculpatus. =) It’s still frustrating and highly discourages us to play together now. With so much of the game geared towards player cooperation, one shouldn’t fear playing with somebody sitting right next to them in fear of their accounts getting terminated.

10 Level 80s | http://tinyurl.com/oj4e9hr
1900+ Hrs Played | http://tinyurl.com/ppq4ksz
No Precursor | http://tinyurl.com/njgsg3l

Account Termination Prevention?

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Posted by: tolunart.2095

tolunart.2095

Thank you Inculpatus. =) It’s still frustrating and highly discourages us to play together now. With so much of the game geared towards player cooperation, one shouldn’t fear playing with somebody sitting right next to them in fear of their accounts getting terminated.

My wife and I play the game together often, while sitting in the same room and share money and items through a private guild bank. These things will not cause problems for you, we’ve had no difficulties in well over a year.

The number of reports or the circumstances around them will not get you banned either. Anet employees investigate the reports but they are only human and on rare occasions make mistakes. If you investigated hundreds of reports every day you might see something that isn’t there once in a while, too. It’s unlikely you will have any more problems but if you do an appeal will set things right in a few days.

Account Termination Prevention?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Thank you Inculpatus. =) It’s still frustrating and highly discourages us to play together now. With so much of the game geared towards player cooperation, one shouldn’t fear playing with somebody sitting right next to them in fear of their accounts getting terminated.

My wife and I play the game together often, while sitting in the same room and share money and items through a private guild bank. These things will not cause problems for you, we’ve had no difficulties in well over a year.

The number of reports or the circumstances around them will not get you banned either. Anet employees investigate the reports but they are only human and on rare occasions make mistakes. If you investigated hundreds of reports every day you might see something that isn’t there once in a while, too. It’s unlikely you will have any more problems but if you do an appeal will set things right in a few days.

Thank you for this information, tolunart. I am sure it will be helpful to ArchieD.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet