Account banned.

Account banned.

in Account & Technical Support

Posted by: Match.2170

Match.2170

My husband’s account was terminated for assisting in the operations of selling gold or receiving money for items from ingame, I guarantee that he never did such thing. Now, on the other hand, if his account might have been hacked how could he know and get it back? his ticket is 121120-000062 for anyone willing to assist, thank you.

(edited by Moderator)

Account banned.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

My husband’s account was terminated for assisting in the operations of selling gold or receiving money for items from ingame, I guarantee that he never did such thing. Now, on the other hand, if his account might have been hacked how could he know and get it back? his ticket is 121120-000062 for anyone willing to assist, thank you.

The ticket is brand new — about an hour old. You and your husband need to allow the team to assist him in getting back on his account.

I understand what he has written; I am sure the team will, as well. But there are many people who need help, and it’s simply not possible to answer a ticket in an hour or two.

If by some change this remains an unresolved issue after three full days, please post in the “Tickets for Review — 3 days and older” thread above.

Thank you for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet